Senior Field Service Engineer (Generator/ UPS/ Switchgear)

jda wms pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

JDA WMS Pte Ltd is seeking a seasoned Field Service Engineer to lead commissioning at customer sites and provide hands-on technical support for power generation systems. You will travel across the Asia Pacific region, addressing root causes, and delivering timely service with a strong customer focus.

Responsibilities include routine maintenance, documentation, and training junior engineers and distributors to ensure optimal service standards across the network.

Qualifications

• Diploma/degree in Mechanical Engineering with at least 10 years of relevant experience.
• Willing to travel in the Asia Pacific and Southeast Asia region.
• Strong presentation, verbal and written communication skills.
• Customer-service oriented with enthusiasm for power generation products.

Responsibilities

• Ensure all work is performed in accordance with safety regulations and company policies.
• Lead / Attends to commissioning of System Project at customer site.
• Provide technical assistance on factory test of special projects.
• Investigate root causes of engine failures and recommend solution.
• Provide after sales technical support and site service to distributors and dealers in a timely manner.
• Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.
• Create and maintain detailed service reports, logs, and other documentation related to field service activities.
• Maintain a deep understanding of company products, services, and related technologies.
• Provide guidance and training to junior field service engineers and other technical personnel.
• Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
• Evaluate distributors and dealers’ technical capability.
• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.
• Drive process improvement and contribute to the development of better service procedures.
• Performs any other service and training duties as and when assigned

Skills

Presentation skills

Verbal and written communication

Customer service orientation

Power generation products enthusiasm

Willing to travel (APAC/SEA)

Education

Mechanical Engineering degree

Job description

Responsibilities

• Ensure all work is performed in accordance with safety regulations and company policies.
• Lead / Attends to commissioning of System Project at customer site.
• Provides technical assistance on factory test of special projects.
• Investigates root causes of engine failures and recommend solution.
• Provides after sales technical support and site service to distributors and dealers in a timely manner
• Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.
• Create and maintain detailed service reports, logs, and other documentation related to field service activities.
• Maintain a deep understanding of company products, services, and related technologies.
• Provide guidance and training to junior field service engineers and other technical personnel.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
• Evaluates distributors and dealers’ technical capability.
• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.
• Drive process improvement and contribute to the development of better service procedures.
• Performs any other service and training duties as and when assigned

Qualifications / Requirements

• Diploma/degree in Mechanical Engineering with at least 10 years of relevant experience
• Willing to travel in the Asia Pacific and Southeast Asia Region
• Possesses strong presentation skills, strong verbal and written communication skills
• Possesses strong customer service orientation, enthusiasm for power generation products

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R25127838