Service Engineer

SAACKE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SAACKE Singapore Pte Ltd is seeking a skilled Service Engineer to join our team in Singapore. You will troubleshoot and service marine electrical, electronic, and mechanical systems, with a focus on boilers and burners, and associated automation equipment.

The role involves lead onsite commissioning, maintenance, and repair on vessels and in our workshop, with regional and occasional global travel, ensuring adherence to safety and quality standards while delivering exceptional customer service.

Qualifications

• Minimum 5 years of troubleshooting experience in electrical, electronic, and mechanical systems.
• Strong automation background essential for effective service delivery.
• Proficient in using MS Office applications for documentation and communication.
• Fluent written and spoken English to ensure clear communication with clients and team members.

Responsibilities

• Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems
• Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations
• Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly
• Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work
• Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers
• Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability
• Identify and communicate sales opportunities to Service Managers to support business growth
• Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction
• Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment
• Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes

Skills

Troubleshooting

Automation

MS Office

English fluency

Tools

Siemens PLC

Job description

Company Overview / Employee Value Proposition

SAACKE Singapore Pte Ltd offers comprehensive marine automation solutions. Our expertise includes troubleshooting boiler and burner systems, and providing service & repair for control systems, supported by a global network of service centers. SAACKE Singapore is committed to providing exceptional customer service and ensuring complete client satisfaction.

Job Summary

We are seeking a skilled and motivated Service Engineer to join our team in Singapore. The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems.

Responsibilities

• Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems
• Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations
• Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly
• Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work
• Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers
• Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability
• Identify and communicate sales opportunities to Service Managers to support business growth
• Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction
• Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment
• Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes

Required competencies and certifications

• Minimum 5 years of troubleshooting experience in electrical, electronic, and mechanical systems
• Strong automation background essential for effective service delivery
• Proficient in using MS Office applications for documentation and communication
• Fluent written and spoken English to ensure clear communication with clients and team members

Preferred competencies and qualifications

• Experience with boiler and burner systems, scrubbers, and marine industry automation preferred but not mandatory
• Basic programming skills in Siemens PLC (Programmable Logic Controllers) considered an advantage
• Experience with automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, and positioners preferred