Service Desk Engineer — First-Call IT Support

Alphaeus Pte Ltd; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Alphaeus Pte Ltd is seeking an IT Service Desk Engineer to provide first-call resolution support via phone and email. You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

The ideal candidate has at least 1 year of End-User/ Desktop/ Technical Service Desk experience and working knowledge of Windows OS, Active Directory, Outlook, and mobile devices. Rotation shifts, including weekends and public holidays, are required.

Competenze

• Minimum Nitec in IT or related field.
• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk.
• Working knowledge of Windows OS, Active Directory, Microsoft Outlook, and mobile device support.
• Willingness to work rotating shifts, including weekends and public holidays.

Mansioni

• Provide First Call Resolution (FCR) support through phone and email.
• Ensure timely response to incoming calls and emails.
• Perform Level 1 troubleshooting and escalate issues as per SOPs.
• Submit timely updates to customers on the status of reported issues.
• Maintain ownership of cases and follow through until closure.
• Record accurate and complete incident details.
• Handle incident classification and prioritization.
• Monitor and track progress of incidents, providing regular status updates.
• Alert Team Lead of unusual spikes in specific incident types.

Conoscenze

End-User Support

Desktop Support

Technical Service Desk

Communication

Problem-solving

Rotating shifts

Formazione

Nitec in IT or related field

Strumenti

Windows OS

Active Directory

Microsoft Outlook

Mobile device support

Descrizione del lavoro

Alphaeus Pte Ltd is seeking an IT Service Desk Engineer to provide first-call resolution support via phone and email. You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

The ideal candidate has at least 1 year of End-User/ Desktop/ Technical Service Desk experience and working knowledge of Windows OS, Active Directory, Outlook, and mobile devices. Rotation shifts, including weekends and public holidays, are required.