Onsite IT Service Desk Specialist - First-Line Support

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Service Desk professional to be the first point of contact for end users. You will provide front-line support via phone, email, or in person, troubleshoot across hardware, software, and networks, and manage service requests through ticketing systems.

You will escalate complex issues when required and guide users on IT policies and best practices, while documenting solutions and keeping records up to date.

Qualifications

• 1+ year of IT support or service desk experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac OS and Microsoft Office.
• Basic networking concepts.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with attention to detail.

Responsibilities

• Provide first-level technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and manage service requests using ticketing systems
• Escalate complex problems to higher-level support as needed
• Guide users on best practices and IT policies
• Document solutions and maintain accurate records
• Collaborate with other IT teams for seamless issue resolution

Skills

Troubleshooting

Customer Service

Communication

Analytical Thinking

IT Support Basics

Job description

Rapsys Technologies Pte Ltd. is seeking an IT Service Desk professional to be the first point of contact for end users. You will provide front-line support via phone, email, or in person, troubleshoot across hardware, software, and networks, and manage service requests through ticketing systems.

You will escalate complex issues when required and guide users on IT policies and best practices, while documenting solutions and keeping records up to date.