Service Desk Analyst / Assistant Engineer (24×7 Operations)

STAR CAREER CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment consulting firm in Singapore is looking for Service Desk Analysts/Assistant Engineers to support a 24/7 Service Desk. You will monitor IT networks, respond to user inquiries, and ensure timely incident resolution. Ideal candidates have a Higher NITEC in IT, strong customer service skills, and can work rotating shifts in a secure environment. This role offers a contract position with allowances and the potential for renewal.

Benefits

Site and Shift Allowances

Qualifications

• 1–2 years of relevant experience in a NOC / Service Desk environment is preferred.
• Comfortable with 12-hour rotating shifts, including weekends and public holidays.
• Able to work in a secure, no-camera environment.

Responsibilities

• Monitor enterprise IT networks and server systems.
• Act as the single point of contact for users, resolver teams, and vendors.
• Respond to hotline calls and emails within agreed SLAs.
• Take ownership of incidents and service requests through to resolution.
• Track, update, and close tickets within defined timelines.
• Maintain accurate documentation and incident records.

Skills

Customer service skills

Communication

Teamwork

Education

Higher NITEC in IT or related discipline

Job description

(2-Year Contract | Renewable & Convertible)

Location: Bukit Gombak
Allowances: With Site and Shift Allowances
Work Hours: 12-hour rotating shifts (Day/Night), 3–4 days per week
Environment: Secure site (No-camera zone; lockers provided)

Our client is seeking Service Desk Analysts/Assistant Engineer to support a 24/7 Service Desk, ensuring high availability of enterprise IT services and timely restoration of services in a mission-critical environment.

Responsibilities

• Monitor enterprise IT networks and server systems
• Act as the single point of contact for users, resolver teams, and vendors
• Respond to hotline calls and emails within agreed SLAs
• Take ownership of incidents and service requests through to resolution
• Track, update, and close tickets within defined timelines
• Maintain accurate documentation and incident records

Requirements

• Minimum Higher NITEC in IT or related discipline
• 1–2 years of relevant experience
• Strong customer service, communication, and teamwork skills
• Experience in a NOC / Service Desk environment is preferred
• Comfortable working 12-hour rotating shifts, including weekends and public holidays
• Able to work in a secure, no-camera environment

To Apply

To apply or find out more information on this role, please email us or send in your updated resume to:
[e-mail]

Lynn Tay(Reg. No. R1876711)
STAR CAREER CONSULTING PTE LTD(EA Licence: 20C0353)