Service Desk Analyst

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 2,400 - 3,200; Full time

Job summary

IDC Technologies (Singapore) Pte. Ltd. is seeking a proactive Level 1 IT Support specialist to join our healthcare-focused service desk in Singapore.

You will handle user inquiries via phone, email, or chat, log incidents, and resolve basic IT issues across Windows, Office 365, Outlook, printers, and networking. You will reset passwords, manage Active Directory accounts, and support remote users while ensuring SLA compliance.

Qualifications

• 1+ year of Service Desk/IT Support experience.
• Mandatory experience in the Healthcare/Hospital domain.
• Knowledge of Windows, Office 365, Active Directory, and basic networking.
• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
• Good communication and troubleshooting skills.
• ITIL certification is an added advantage.

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users.
• Escalate unresolved issues to the appropriate support team.
• Update tickets and ensure SLA compliance.
• Provide support for healthcare applications (preferred).

Skills

Communication skills

Troubleshooting

Healthcare domain knowledge

Customer service

Tools

ServiceNow

Remedy

Jira

Active Directory

Office 365

Windows

Networking basics

Job description

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users.
• Escalate unresolved issues to the appropriate support team.
• Update tickets and ensure SLA compliance.
• Provide support for healthcare applications (preferred).

Requirements

• 1+ year of Service Desk/IT Support experience.
• Mandatory experience in the Healthcare/Hospital domain.
• Knowledge of Windows, Office 365, Active Directory, and basic networking.
• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
• Good communication and troubleshooting skills.
• ITIL certification is an added advantage.