Service Design & UX Researcher - Discovery & Process

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

JOBSTER PRIVATE LTD. seeks an experienced service designer to lead discovery efforts for digital product ideas.

You will run discovery with agency teams, map the full idea-to-requirement journey, and surface where teams stall or lose information to produce clear, actionable insights. You will translate findings into design principles for a supporting tool or agent, prototype interventions, and facilitate workshops to align stakeholders in a fast-paced 0→1 context, with AI-assisted tools as an

Qualifications

• 5+ years of experience in service design, UX research, or product discovery.
• Strong generative research and synthesis skills to turn messy inputs into structured insight.
• Comfort designing for process and workflow problems, not only interface problems.
• Confident workshop facilitation and stakeholder engagement.
• Ability to work independently in an exploratory 0→1 context where the end product is not yet defined.
• Interest in or exposure to AI-assisted tools or agents is an advantage.

Responsibilities

• Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
• Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge.
• Identify patterns, friction points, and unmet needs across teams, and synthesise them into clear, structured insight.
• Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
• Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
• Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.

Skills

Service design

UX research

Product discovery

Workshop facilitation

Synthesis

AI tools exposure

Job description

JOBSTER PRIVATE LTD. seeks an experienced service designer to lead discovery efforts for digital product ideas.

You will run discovery with agency teams, map the full idea-to-requirement journey, and surface where teams stall or lose information to produce clear, actionable insights. You will translate findings into design principles for a supporting tool or agent, prototype interventions, and facilitate workshops to align stakeholders in a fast-paced 0→1 context, with AI-assisted tools as an