Service Delivery Manager (Oracle Cloud Infrastructure)

Beyondsoft Singapore; Singapore; On-site; SGD 90,000 - 180,000; Full time

Benefits offered by this job

Equal employment opportunities

Job summary

Beyondsoft Singapore is seeking an experienced IT Service Delivery/Infrastructure Operations professional to manage day-to-day OCI environments and lead incident, problem, and change management. You will monitor performance, ensure SLA/KPI achievement, and coordinate with vendors and internal teams to improve service quality.

The role requires 5+ years in cloud operations with strong ITIL knowledge and stakeholder communication skills, including governance for enterprise or government cloud

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT Service Delivery or Infrastructure Operations.
• Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments.
• Good understanding of Oracle Cloud services, networking, compute, storage, and security.
• Experience managing cloud operations, incident management, and vendor performance.
• Familiarity with ITIL processes and service management best practices.
• Strong stakeholder management and communication skills.
• Experience in managing enterprise or government cloud environments is an advantage.

Responsibilities

• Manage day-to-day operations and support of OCI environments.
• Monitor service performance and ensure SLA/KPI compliance.
• Lead incident, problem, and change management activities.
• Coordinate with vendors, support partners, and internal stakeholders to resolve issues.
• Drive continuous service improvement initiatives and operational efficiency.
• Prepare and present service reports, dashboards, and reviews.
• Ensure cloud infrastructure is secure, stable, and compliant with policies.
• Support capacity planning, backup, disaster recovery, and business continuity.
• Manage escalations and coordinate resolution of critical incidents.
• Lead and mentor operations and support teams.

Skills

OCI management

Cloud operations

Incident management

Vendor management

Stakeholder management

ITIL practices

Education

Bachelor's degree in IT/CS or related field

Tools

Oracle Cloud Infrastructure (OCI)

Job description

• Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments.
• Monitor service performance and ensure compliance with agreed SLAs and KPIs.
• Lead incident, problem, and change management activities.
• Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality.
• Drive continuous service improvement initiatives and operational efficiency.
• Prepare and present service reports, dashboards, and operational reviews.
• Ensure cloud infrastructure is secure, stable, and compliant with organizational policies.
• Support capacity planning, backup, disaster recovery, and business continuity activities.
• Manage escalations and coordinate resolution of critical incidents.
• Lead and mentor operations and support teams.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT Service Delivery or Infrastructure Operations.
• Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments.
• Good understanding of Oracle Cloud services, networking, compute, storage, and security.
• Experience managing cloud operations, incident management, and vendor performance.
• Familiarity with ITIL processes and service management best practices.
• Strong stakeholder management and communication skills.
• Experience in managing enterprise or government cloud environments is an advantage.

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds-regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait-can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring pro