Service Delivery Management Officer

NCS; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

NCS, a leading AI Tech Services company, seeks a Service (Delivery) Management Officer to be stationed at the customer site and support the customer’s PM and NCS team members seconded to the project.

You will assist in procurement, project management, and operational support, participate in ASR/DR/BCP activities, and help ensure security through privileged account reviews and policy waivers.

Qualifications

• Bachelor’s degree in information technology, engineering, or related field.
• 3+ years of experience in project management, procurement, or IT operations support.
• Knowledge of cybersecurity frameworks, disaster recovery, and business continuity planning.
• Strong organizational, communication, and analytical skills.
• Ability to work independently and in a team, with a customer-centric approach.
• Familiarity with IM8 guidelines and Cybersecurity Code of Practice is a plus.

Responsibilities

• Support Procurement and Project Management/Operational activities for customers.
• Participate in ASR and remediation of penetration test findings.
• Contribute to Disaster Recovery and Business Continuity planning.
• Respond to RFIs and surveys from customer staff.
• Perform monthly privileged account reviews for compliance and security.
• Raise waivers and manage exceptions related to IM8 and Cybersecurity rules.
• Perform additional duties as assigned to support project and customer needs.

Skills

Project management

Procurement

IT operations support

Cybersecurity frameworks

Disaster recovery

Business continuity planning

Communication

Analytical skills

Independent work

Education

Bachelor’s degree in Information Technology, Engineering, or related field

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

As a Service (Delivery) Management Officer, this role will be stationed at the customer's office, working under the supervision and guidance of the customer team. The Service (Delivery) Management Officer will support the Project Manager (PM) of the NCS team and collaborate with other NCS members who are seconded to the customer for a specific project.

What will you do?

Procurement and Project Management/Operational Support: Assist in procurement processes and provide operational support to the customer.

Participate in activities such as:

• Architectural Security Review (ASR) and Remediation of Penetration Test (PT) findings.
• Disaster Recovery (DR) and Business Continuity (BCP) planning.
• Respond to Requests for Information (RFI) and polls from relevant customer staff.

Privileged Account Management: Perform monthly reviews of privileged accounts to ensure compliance and security.

Waivers and Exceptions: Raise waivers and manage exceptions related to IM8, Cybersecurity Code of Practice, Circulars, and other regulations.

Perform any additional duties as assigned by the supervisor to support the project and customer needs.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field.
• 3+ years of experience in project management, procurement, or IT operations support.
• Knowledge of cybersecurity frameworks, disaster recovery, and business continuity planning.
• Strong organizational, communication, and analytical skills.
• Ability to work independently and in a team, with a customer-centric approach.
• Familiarity with IM8 guidelines and Cybersecurity Code of Practice is a plus.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.