Service Delivery Management Officer

NCS Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

NCS Group in Singapore is seeking a Service (Delivery) Management Officer focused on procurement and operational support. The successful candidate will assist in project management and work closely with both project managers and customer teams on various cybersecurity initiatives.

A Bachelor’s degree in IT or engineering and 3+ years of relevant experience are required. Join us to navigate complex IT challenges and ensure our customer's projects run smoothly.

Qualifications

• 3+ years of experience in project management, procurement, or IT operations support.
• Strong organizational and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Assist in procurement processes and provide operational support to the customer.
• Perform monthly reviews of privileged accounts to ensure compliance and security.
• Raise waivers and manage exceptions related to cybersecurity regulations.

Skills

Project management

IT operations support

Cybersecurity frameworks

Disaster recovery

Business continuity planning

Analytical skills

Education

Bachelor’s degree in Information Technology, Engineering, or related field

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. Learn more about us at ncs.co and visit our LinkedIn career site.

Job Description

As a Service (Delivery) Management Officer, this role will be stationed at the customer's office, working under the supervision and guidance of the customer team. The Service (Delivery) Management Officer will support the Project Manager (PM) of the NCS team and collaborate with other NCS members who are seconded to the customer for a specific project.

What will you do?

Procurement and Project Management/Operational Support: Assist in procurement processes and provide operational support to the customer.

Participate in activities such as:

• Architectural Security Review (ASR) and Remediation of Penetration Test (PT) findings.
• Audits (IM8, Cybersecurity, etc.).
• Disaster Recovery (DR) and Business Continuity (BCP) planning.
• Conduct Threat Risk Assessments (TRA).
• Respond to Requests for Information (RFI) and polls from relevant customer staff.

Privileged Account Management: Perform monthly reviews of privileged accounts to ensure compliance and security.

Waivers and Exceptions: Raise waivers and manage exceptions related to IM8, Cybersecurity Code of Practice, Circulars, and other regulations.

Perform any additional duties as assigned by the supervisor to support the project and customer needs.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field.
• 3+ years of experience in project management, procurement, or IT operations support.
• Knowledge of cybersecurity frameworks, disaster recovery, and business continuity planning.
• Strong organizational, communication, and analytical skills.
• Ability to work independently and in a team, with a customer-centric approach.
• Familiarity with IM8 guidelines and Cybersecurity Code of Practice is a plus.