Lead Service Delivery Manager (Govt project)

NCS Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS Group is seeking an experienced DC Facility Manager to lead a team responsible for data centre operations in Singapore. You will oversee IT service and security management, incident handling and compliance across the facility, ensuring high reliability and regulatory adherence.

The role requires strong leadership, stakeholder management and hands-on experience with critical data centre infrastructure. You will report to the head of DC Operations and collaborate with client teams to deliver

Qualifications

• Degree in Information Systems, Computer Science or equivalent.
• 8–10 years of experience in data centre critical infrastructure management.
• Strong knowledge of critical electrical and mechanical equipment in data centres (UPS, STS, DRUPS, CRAH/CRAC, PDUs, chillers, BMS, fire systems).
• Ability to conduct presentations and meetings.
• Self-motivated with a positive attitude and good communication, negotiation and interpersonal skills.
• Able to lead, develop and maintain respectful relationships.

Responsibilities

• Lead the DC Facility Management team and manage data centre operations for a key client.
• Oversee Change Management, Configuration Management, Incident Management, Vulnerability and Patch Management, and IT security & QA management.
• Monitor SLA/KPIs and report system health, risks and progress to stakeholders.
• Coordinate with client stakeholders, Ops Managers and contractors for project delivery and maintenance.
• Ensure compliance with governance, regulatory codes and audit requirements.

Skills

Presentation

Communication

Negotiation

Interpersonal skills

Leadership

Self-motivated

Education

Bachelor’s degree in Information Systems/Computer Science or equivalent

Job description

NCS is a leading AI Tech Services company. With a 15,000‑strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

You will lead a team of highly motivated individuals in DC Facility Management, managing data centre building operations and facilities management on behalf of a key NCS client. The role requires proven track records in stakeholder management, IT service management, IT configuration management, incident management, IT security management and IT security compliance & QA management.

Responsibilities

The following are the activities in each scope of work:

Service Management

• Manage all facilities operations, planning, maintenance, documentation and DC operations in mission‑critical infrastructure.
• Lead the facilities and building operations team in the DC in required maintenance and training.
• Ensure DC facilities fulfil requirements under Change Management, Configuration Management, Incident Management, Problem Management, Vulnerability and Patch Management, Inventory & Disposal Management.
• Monitor and report on the SLA/KPI of the in‑scope systems to the client.
• Liaise and work directly with client stakeholders, Ops Managers and/or contractors for project delivery and maintenance support.
• Monitor and update client on operational concerns and compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status, and status of CR/SR and system problem.
• Conduct and/or participate in management update meetings – CCC, Operations, Service Review, Audit and Management Meeting.
• Lead and manage the O&S team during audit, DR/BCP, backup & recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare management plan and submit compilation to the client annually.
• Provide technical advice in facilities management and support technical matters to regulatory codes and compliances.

Configuration Management

• Ensure DCIM is updated with all equipment movement requests.
• Ensure DCIM fulfills requirements under Account & Access Management, Backup Management, Change Management, Configuration Management, Incident Management, Log Management, Problem Management, Vulnerability and Patch Management, Inventory & Disposal Management.
• Maintain oversight and review the obsolescence at system family level.
• Prepare and submit report to client.

Incident Management

• Lead investigation and resolution of incident.
• Conduct root cause analysis and recommend improvement solution for recurrent incident to client.

IT Security Management

• Ensure security systems (e.g. surveillance system, EKP, access control systems) are updated with latest updates/patches.
• Track, mitigate and deploy patch security vulnerabilities according to stipulated timeline; maintain oversight and submit reports monthly.
• Schedule security scan for identified systems per policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct security review on system access and administration patterns weekly, and report unusual or suspicious activities to SMO Head Office.
• Escalate and/or seek client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of systems adheres to applicable standards, policies, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a rectification plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up to date for audit and review purposes.
• Work with client on system enhancement required for policy changes and audit requirements.

Qualifications

• Degree in Information Systems, Computer Science or equivalent.
• 8–10 years of experience in data centre critical infrastructure management.
• Strong knowledge in critical electrical and mechanical equipment in data centres such as UPS, STS, DRUPS, CRAH/CRAC units, PDUs, chillers, BMS and fire systems.
• Ability to conduct presentations and meetings.
• Self‑motivated with a positive “can‑do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationships.

Additional Information

NCS is driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing‑looking but fake addresses are also commonly used to trick you into thinking they come from official NCS sources. All official communications from NCS Group will only be sent from verified corporate email addresses ending with the genuine NCS domain, @ncs.com.sg. Always check that the sender’s email address ends with this domain and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [e-mail].