Service Delivery Analyst: ITIL & Improvement Lead

LGT Crestone Wealth Management Limited; Singapore; On-site; SGD 103,000 - 154,000; Full time

Job summary

LGT Wealth Management UK LLP is seeking a Service Delivery & Support Manager to lead ITIL-aligned operations and governance. You will steer the Change Advisory Board, act as Major Incident Manager when needed, and ensure incidents, changes and requests are handled efficiently across the organisation.

You will partner with LGT Group to continually improve processes, support audits, and drive service improvement initiatives while coordinating with stakeholders and internal teams.

Qualifications

• Experience in ITIL-aligned organisations and service management.
• Ability to apply ITIL incident, problem, change and service-level processes.
• Strong communication with technical and non-technical audiences.

Responsibilities

• Lead the Change Advisory Board (CAB) with support from the Service Delivery & Support Manager.
• Act as Major Incident Manager when required and manage major incidents.
• Manage incidents, requests, problems and identity & access processes.
• Collaborate with LGT Group to improve ITIL processes and governance.
• Support audits and drive continual service improvement.
• Run service reviews and report on performance to stakeholders.

Skills

Communication & Relationship Skills

Customer & Service Focus

Organisation & Delivery

Continuous Improvement

ITIL Processes

Job description

LGT Wealth Management UK LLP is seeking a Service Delivery & Support Manager to lead ITIL-aligned operations and governance. You will steer the Change Advisory Board, act as Major Incident Manager when needed, and ensure incidents, changes and requests are handled efficiently across the organisation.

You will partner with LGT Group to continually improve processes, support audits, and drive service improvement initiatives while coordinating with stakeholders and internal teams.