Head of IT Service Delivery & Support

LGT Crestone Wealth Management Limited; Singapore; On-site; SGD 154,000 - 205,000; Full time

Job summary

LGT Wealth Management UK LLP is seeking an experienced Service Delivery Lead to oversee the Service Centre and service delivery teams, ensuring high performance and continuous growth across UK IT operations.

You will coordinate ITSM activities, incidents, and major incident responses, while aligning with business users and vendors. The role requires strong leadership, ITIL knowledge, and a focus on service quality and continuous improvement.

Qualifications

• Proven experience leading and developing high-performing support teams.

Responsibilities

• Lead, manage, and develop the Service Centre and Service Delivery teams to ensure high performance and continuous growth.
• Oversee the resolution of ITSM activities within agreed SLAs.
• Own the Major Incident process and coordinate resolvers, communications, and post-incident review.
• Coordinate hardware deployments and stock management for IT consumables.
• Collaborate with development, product and project teams to ensure smooth transitions to the support world.
• Own Identity Access Management and Change Enablement processes, including CAB meetings.
• Maintain relationships with business users, Technology teams, and vendors to ensure service alignment.
• Drive continuous improvement initiatives and ensure ITIL compliance.
• Monitor KPIs/SLAs and produce regular service performance reports.

Skills

Leadership

Team Management

Technical Expertise

Incident Management

Stakeholder Communication

Service Delivery

Continuous Improvement

Risk & Compliance

Customer Focus

Tools

Ivanti

ServiceNow

JIRA

Job description

LGT Wealth Management UK LLP is seeking an experienced Service Delivery Lead to oversee the Service Centre and service delivery teams, ensuring high performance and continuous growth across UK IT operations.

You will coordinate ITSM activities, incidents, and major incident responses, while aligning with business users and vendors. The role requires strong leadership, ITIL knowledge, and a focus on service quality and continuous improvement.