Service Coordinator (Multi-Functional Printer)

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Our client, a well-known Japanese consumer electronics company, is seeking a Service Coordinator (Multi-Functional Printer) to support service operations in Singapore. You will handle customer and contractor inquiries, log service calls in the CRM, and ensure prompt issue resolution.

Additionally, you will administer service operations, update meter readings and contract details, coordinate new installations, and assist in preparing management reports.

Qualifications

• Experience in service coordination and customer support.
• Familiarity with CRM systems and service logging.
• Strong administrative and documentation skills.

Responsibilities

• Coordinate service calls and support customers and contractors.
• Log and delegate service requests via CRM; monitor escalations.
• Maintain installation, contract records, and prepare reports for management.

Skills

Service coordination

Customer support

CRM system

Documentation

Tools

CRM software

Job description

Our client is a well-known Japanese consumer electronics company, and they are currently looking for a Service Coordinator (Multi-Functional Printer).

Product management: Business Equipment (Multi-Functional Printer, Interactive Whiteboard)

Responsibilities

1. Service Coordination & Customer Support
   • Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
   • Log and delegate service calls to the appropriate technicians through the CRM system.
   • Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved promptly.
2. Operations Administration
   • Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
   • Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
   • Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
   • Preparation of various reports for Management.
3. Others
   • Perform any other ad hoc duties that may be assigned by the Senior Service Manager.