MFP Service & Operations Coordinator

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Our client, a well-known Japanese consumer electronics company, is seeking a Service Coordinator (Multi-Functional Printer) to support service operations in Singapore. You will handle customer and contractor inquiries, log service calls in the CRM, and ensure prompt issue resolution.

Additionally, you will administer service operations, update meter readings and contract details, coordinate new installations, and assist in preparing management reports.

Qualifications

• Experience in service coordination and customer support.
• Familiarity with CRM systems and service logging.
• Strong administrative and documentation skills.

Responsibilities

• Coordinate service calls and support customers and contractors.
• Log and delegate service requests via CRM; monitor escalations.
• Maintain installation, contract records, and prepare reports for management.

Skills

Service coordination

Customer support

CRM system

Documentation

Tools

CRM software

Job description

Our client, a well-known Japanese consumer electronics company, is seeking a Service Coordinator (Multi-Functional Printer) to support service operations in Singapore. You will handle customer and contractor inquiries, log service calls in the CRM, and ensure prompt issue resolution.

Additionally, you will administer service operations, update meter readings and contract details, coordinate new installations, and assist in preparing management reports.