Service Consultant (Porsche Service Centre)

Porsche Asia Pacific Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury car dealership in Singapore is seeking a detail-oriented Service Consultant to manage customer interactions and service processes. Ideal candidates will have prior experience with luxury brands and a strong commitment to customer satisfaction. Responsibilities include scheduling, handling diagnostics, and ensuring service quality. Proficiency in relevant management systems is a must, along with excellent communication skills. This role demands a proactive approach to customer service in a dynamic environment.

Qualifications

• Previous experience as an Automotive Service Consultant with a luxury car brand preferred.
• Proficiency with Dealership Management Systems and diagnostic tools.
• Strong commitment to delivering best-in-class customer experience.

Responsibilities

• Manage overall service workflow and scheduling appointments.
• Provide clear explanations of services, repairs, and maintenance procedures.
• Identify opportunities for additional services and products.
• Review completed jobs with technicians for quality assurance.
• Document all work performed and oversee the billing process.

Skills

Customer service skills

Detail-oriented

Communication skills

Time management

Proactive learning

Tools

Dealership Management Systems

Diagnostic tools

Job description

"In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." This quote from our founder Ferry Porsche is at the heart of everything we do.

Pioneering spirit has guided us since the beginning – now for more than 70 years. With commitment, passion and enthusiasm, we courageously seek new and untrodden pathways. Porsche Singapore Pte Ltd is the latest embodiment of this trailblazing philosophy – a new luxury automotive retail venture and Porsche-owned subsidiary set to operate Porsche car sales from 2023 onwards.

With a multi-platform enabled and direct luxury retailer approach, Porsche Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if you want others' hearts to beat faster, you have to carry your own in the right place.

Developing the luxury automotive retail experience of tomorrow. Growing within the international Porsche ecosystem. Always surpassing yourself. Working at Porsche offers many challenges.

Porsche Singapore is seeking a customer-focused and detail-oriented Service Consultant to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand's high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.

Responsibilities

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of After Sales targets
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing
• Ensure that any payments required are taken in line with Porsche guidelines. This includes deposits as well as final payments
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

Requirements

• Singaporean or Singapore Permanent Residents (SPR) are preferred
• Previous experience as an Automotive Service Consultant, particularly with a luxury car brand, is highly preferred
• Proficiency in Dealership Management Systems and diagnostic tools
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week