Intern Retail & Guest Experience

Porsche Asia Pacific Pte Ltd; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Porsche Singapore Pte. Ltd. is seeking a customer‑centric Intern to support the Marketing team in delivering an exceptional Porsche retail and guest experience.

This role blends front‑of‑house hospitality with retail operations to ensure every guest enjoys a seamless, personalised journey reflective of Porsche's premium standards. You will represent the Porsche brand, assist daily retail activities, maintain visual merchandising, manage inquiries across channels, and help build long‑term

Qualifications

• Pursuing a Higher Nitec or Diploma in Retail Management, Marketing, Service Management, Hospitality, or a related field.
• Prior experience in retail operations, hospitality, or customer service is an advantage.
• Detail‑oriented with a strong commitment to premium customer experience.
• Strong passion for luxury retail and premium automotive culture.
• Willing to learn, proactive, and able to work independently or in a team.
• Strong communication and interpersonal skills; fluent English.
• Able to work retail shift hours and at multiple Porsche locations.

Responsibilities

• Welcome customers warmly and deliver a premium front‑of‑house experience.
• Support daily retail operations, including POS, online orders, and inquiries.
• Maintain visual merchandising and seasonal displays to Porsche standards.
• Assist with inventory, stock transfers, and stock takes.
• Provide product information on cars and Porsche Lifestyle items.
• Manage customer data in the CRM and coordinate follow-ups.
• Collaborate with supervisors and vendors for store maintenance.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Microsoft Office

Education

Higher Nitec or Diploma in Retail Management/Marketing/Service Management/Hospitality

Tools

Microsoft Office

Job description

"In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." This quote from our founder Ferry Porsche is at the heart of everything we do.

Pioneering spirit has guided us since the beginning - now for more than 70 years. With commitment, passion and enthusiasm, we courageously seek new and untrodden pathways. Porsche Singapore Pte Ltd is the latest embodiment of this trailblazing philosophy - a new luxury automotive retail venture and Porsche-owned subsidiary set to operate Porsche car sales from 2023 onwards.

With a multi-platform enabled and direct luxury retail approach, Porsche Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if you want others' hearts to beat faster, you have to carry your own in the right place.

Developing the luxury automotive retail experience of tomorrow. Growing within the international Porsche ecosystem. Always surpassing yourself. Working at Porsche offers many challenges.

Intern Retail & Guest Experience

Porsche Singapore Pte. Ltd. (Retailer)

From apparel to accessories, the high-quality range of Porsche Lifestyle products offers many opportunities to express fascination for our brand and sports cars off the roads and into your lifestyle - a Porsche Lifestyle.

Porsche Singapore is seeking a customer-centric and enthusiastic Intern to support the Marketing team in delivering an exceptional Porsche retail and guest experience. This role combines front-of-house hospitality with retail operations, ensuring every guest enjoys a seamless, personalised, and memorable journey reflective of Porsche's premium standards.

The ideal intern is proactive, service-oriented, and passionate about luxury retail, customer engagement, and brand storytelling. You will play an important role in representing the Porsche brand, supporting daily retail operations, maintaining visual merchandising excellence, and creating meaningful interactions that foster customer satisfaction and long‑term loyalty.

• Welcome customers warmly, understand their needs, and deliver a personalised front‑of‑house and retail experience that creates a premium and engaging atmosphere. This includes hosting, storytelling, confidently initiating conversations, and actively engaging customers with Porsche products (including Lifestyle merchandising) and brand stories to create memorable experiences that drive satisfaction, repeat visits, and loyalty.
• Manage daily Porsche Lifestyle retail operations, including opening and closing procedures, point‑of‑sale transactions, online order collections, product enquiries, and customer assistance, ensuring service excellence at every touchpoint
• Maintain and execute visual merchandising standards and seasonal display changes within the retail space, ensuring an attractive, premium presentation that aligns with Porsche's global brand and retail guidelines.
• Support inventory management, including stock transfers, stock‑takes, and ensuring smooth inventory flow.
• Provide accurate information on Porsche's products and services, including new cars, pre‑owned cars, and Porsche Lifestyle products.
• Handle all customer queries in a professional and timely manner across all touchpoints (in‑person, phone, email, and online chat), and coordinate follow‑ups where required.
• Capture and maintain accurate customer data and interactions in the CRM system.
• Support the supervisor in store operations, including coordination with vendors and suppliers for maintenance and upkeep.

Requirements

• Currently pursuing aHigher Nitec or Diploma in Retail Management, Marketing, Service Management, Hospitality, or a related field.
• Prior experience in retail operations, hospitality, or customer service would be an advantage.
• Detail‑oriented with a strong commitment to delivering a premium, best‑in‑class customer experience.
• Strong passion for luxury retail, fashion, lifestyle brands, or premium automotive culture.
• Positive, proactive, and eager to learn, with a willingness to take initiative and contribute.
• Strong communication and interpersonal skills, with the confidence to engage professionally with customers and guests.
• Able to work independently as well as collaboratively as part of a team.
• Responsible, dependable, and demonstrates ownership and accountability in day‑to‑day responsibilities.
• Proficient in Microsoft Office and comfortable using systems and digital applications
• Fluent in spoken and written English; additional languages are an advantage.
• Ability to work retail shift hours, including evenings, weekends, and public holidays
• Ability to work at both Porsche Studio and Porsche @ Jewel, with work location assigned by supervisor.

Internship Duration: September/October 2026 - February 2027 (minimum 20‑week commitment required, with the opportunity to extend the internship).

Internship Type: Full‑time