Service Captain | Fico

Fico Restaurant Pte. Ltd.; Singapore; On-site; SGD 27,000 - 39,000; Full time

Benefits offered by this job

TLBG Partnership Programme

Medical insurance

Employee dining discounts

Celebrations for milestones

Sabbaticals

Job summary

Fico Restaurant Pte. Ltd. on East Coast Park in Singapore seeks a service-minded team member to join our casual beachfront Italian concept. This role focuses on delivering warm hospitality to guests in a vibrant setting by the sea.

You will build relationships with guests, take orders, describe menu items, upsell products, and ensure guest satisfaction through proactive service. Our team enjoys a collaborative culture under The Lo and Behold Group with clear career growth.

Responsibilities

• Building and maintaining relationships with guests
• Order taking and menu description
• Upselling products based on extensive product knowledge
• Ensuring guest satisfaction through proactive service operations
• Improving procedures and systems

Job description

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 - 2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms