Service Captain: Elevate Premium Spirits & Guest Experience

Quaich Bar; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Maternity, Paternity and Childcare Leа

Compassionate Leave

Marriage Leave

Medical Benefits

Dental Benefits

Insurance Coverage

Job summary

TSH Corporation Limited specialises in premium whiskies, cocktails and spirits, with a portfolio that spans Quaich Bar concepts, The Other Room and Signature Reserve, among others. We are expanding our presence in hospitality, inviting talented people to join our team.

This role offers growth for service‑minded individuals, including senior server or captain opportunities, leadership of junior staff, and a path to contribute to exceptional dining and bar experiences across our concepts.

Qualifications

• Minimum of 2-3 years in an F&B service role, ideally with prior experience as a senior server or captain.
• Proficiency with POS software and reservation platforms (Chope).
• Strong communication, problem-solving, and customer service skills.
• Able to lead and motivate junior service staff.
• Able to work efficiently under pressure in a fast-paced environment.
• Attentive, friendly, and service-oriented.
• Able to do shift work.
• Flexible with work hours, including weekends and public holidays.
• Physically fit and able to stand for long hours.

Responsibilities

• Deliver excellent service and oversees daily operations in the dining area.
• Coordinate with kitchen, bar and service team to ensure smooth operations.
• Handle guest feedback and complaints professionally, escalating issues to the supervisor or manager when necessary.
• Monitor the dining room flow, coordinate table turns, and ensure all stations are fully set up before service.
• Delegate tasks to servers and runners, conduct pre-shift briefings, and train junior and/or new staff.
• Ensure team members follow restaurant SOPs, hygiene, and safety standards.
• Support the Supervisor/Manager in maintaining efficient daily operations.
• Help with stock checks, inventory control, and minimizing wastage.
• Assist with opening and closing duties, including cash handling and outlet preparation where required.
• Promote menu items, promotions, and upselling opportunities, when appropriate, to improve sales.
• Perform general food and beverage operational tasks as required (e.g Taking orders, serving, and preparation of food and beverages).
• Ensure the bar area is clean, well-stocked, and efficiently organised.
• Stay attentive to customer needs and respond promptly to requests.
• Maintain a positive attitude and cooperate effectively with team members.
• Suggest improvements to enhance service quality and work processes.
• Any other duties may be assigned from time to time.

Skills

F&B service

POS software

Chope reservation platform

Communication skills

Problem-solving

Customer service

Leadership

Tools

POS software

Chope reservation platform

Job description

TSH Corporation Limited specialises in premium whiskies, cocktails and spirits, with a portfolio that spans Quaich Bar concepts, The Other Room and Signature Reserve, among others. We are expanding our presence in hospitality, inviting talented people to join our team.

This role offers growth for service‑minded individuals, including senior server or captain opportunities, leadership of junior staff, and a path to contribute to exceptional dining and bar experiences across our concepts.