Guest Experience Lead - Premium Whisky & VIP Events

Quaich Bar; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Dental Benefits

Insurance Coverage

Maternity Leave

Paternity Leave

Compassionate Leave

Job summary

TSH Corporation Limited, home to Quaich Bar and other premium concepts, seeks passionate hospitality professionals to join our team. You will manage the guest experience from first contact to follow-up, build relationships with regular guests and VIPs, and support marketing campaigns and events within our luxury spirits portfolio.

Working across brands, you will coordinate with Operations and Marketing to ensure brand-aligned experiences, gather feedback, and help craft memorable whisky

Responsibilities

• Manage the overall guest experience and ensure a high level of service from first contact to post-visit follow-up.
• Build and maintain relationships with regular guests, VIPs, and key customers to encourage repeat visits and loyalty.
• Manage guest database and CRM, including guest preferences, visit history and targeted communications.
• Support marketing campaigns and guest engagement, including WhatsApp, EDMs, social media and promotional activities.
• Plan and manage guest events and experiences, such as whisky tastings, dinners, masterclasses and collaborations.
• Gather guest feedback and insights to improve the experience, menu, events and marketing initiatives.
• Work closely with the Operations and Marketing teams to ensure the experience is consistent with the brand positioning.

Job description

TSH Corporation Limited, home to Quaich Bar and other premium concepts, seeks passionate hospitality professionals to join our team. You will manage the guest experience from first contact to follow-up, build relationships with regular guests and VIPs, and support marketing campaigns and events within our luxury spirits portfolio.

Working across brands, you will coordinate with Operations and Marketing to ensure brand-aligned experiences, gather feedback, and help craft memorable whisky