Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Shangri-La Group; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Shangri-La Singapore is seeking a Service Associate - F&B Waitress (Valley Wing Summit Room) to join our hospitality team. You will support smooth service operations, engage guests, and uphold standards in a fast-paced luxury setting.

Ideal candidates have at least 2 years of waitress experience in hotels or restaurants, strong communication skills, and the flexibility to work shifts including weekends and holidays. Knowledge of food safety and hygiene is encouraged.

Qualifications

• Minimum 2 years of experience as a waitress in a hotel, restaurant, or similar setting.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Flexibility to work shifts, weekends, and holidays as required.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Monitors and ensures smooth operations of the sections appointed
• Effective participation in co-coordinating and controlling departments
• Conducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanliness
• Be updated of latest food knowledge and menu including seasonal changes in the menu
• Drive customer satisfaction and focus on building relationship with guests
• Maintains regular customer contact to obtain feedback / create future and potential clients

Skills

Communication skills

Interpersonal skills

Customer service

Fast-paced environment

Flexibility

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Service Associate - F&B Waitress (Valley Wing Summit Room) to join our team!

Job Responsibilities

• Monitors and ensures smooth operations of the sections appointed
• Effective participation in co-coordinating and controlling departments
• Conducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanliness
• Be updated of latest food knowledge and menu including seasonal changes in the menu
• Drive customer satisfaction and focus on building relationship with guests
• Maintains regular customer contact to obtain feedback / create future and potential clients

Requirements

• Minimum 2 years of experience as a waitress in a hotel, restaurant, or similar setting
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with a positive attitude
• Flexibility to work shifts, weekends, and holidays as required
• Knowledge of food safety and hygiene standards

[Not translated in selected language]