Service Administrator

Focal Search Pte Ltd; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A logistics and service firm in Singapore is seeking an Administrative Support professional to assist the Operations Department. Responsibilities include managing service jobs, preparing invoicing documents, and handling correspondence with clients. Candidates should possess relevant experience in the shipping or marine industries, strong interpersonal skills, and a passion for customer service. Proficiency in Microsoft applications and strong communication skills are crucial for success in this role.

Qualifications

• At least 2 years of relevant experience in the shipping, marine or related industry.
• Ability to meet deadlines through good time management.
• Passionate about customer service and able to work with minimal supervision.

Responsibilities

• Provide full administrative support to the Operations Department.
• Handle Life raft service jobs and global hire jobs.
• Prepare input for invoicing and generate Purchase Orders.

Skills

Strong interpersonal understanding

Good English Communication skills

Proficient in Microsoft applications

Ability to work independently

Ability to work in a team

Education

GCE A level or Diploma in Logistics/Supply Chain Management

Job description

Job Requirements:

• Reporting to Service Administration Manager and providing full administrative support to the Operations Department.
• Handle Life raft service jobs and global hire jobs.
• Assist in producing of service reports.
• Prepare input for invoicing through designated system and generate Purchase Order through designated system.
• Prepare delivery documents for delivery/exchange on life raft order.
• Register service-related orders, produce service certificates & price specifications.
• Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
• General filing and weekly progress invoicing and closing of the orders.
• Closure of the order within 3 to 4 days upon receiving of purchasing Order and issuance of the re-inspection certificate.
• Assist in monthly overtime compilation and submission for Technicians for the Department.
• Responsible for general departmental correspondence, sorting and departmental filing
• All other administrative tasks as assigned by superiors.

• GCE A level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/
• Maritime Business or similar discipline.
• At least 2 years of relevant experience in the shipping, marine or related industry.
• Passionate about customer service role and ability to work with minimal supervision.
• Possess a high level of integrity and able to work under stress and deliver work schedules.
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Good English Communication skills (writing and speaking).
• Proficient in Microsoft application.
• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team.