Senior Warehouse & Delivery Operations Lead

Samsung SDS Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Samsung SDS Asia Pacific Pte Ltd is a technology and logistics company delivering innovative supply chain solutions across the Asia Pacific region. The role manages daily warehouse operations, local distribution, transportation planning, and home delivery to ensure timely order fulfillment and strong customer service throughout the network.

The incumbent coordinates with 3PL vendors, optimizes SOPs, and ensures data accuracy in systems like Cello and GERP while upholding KPIs and service levels,

Qualifications

• Diploma or Bachelor degree in Logistics, Supply Chain Management, or related field.
• Minimum 5 years of experience in the logistics industry.
• At least 2 years of experience with 3PL and warehousing operations.
• Proficient knowledge of Warehouse Management Systems.
• Strong customer orientation and teamwork; effective communication with internal and external stakeholders.
• Proficient in MS Office applications including PowerPoint and Excel.
• Ability to work effectively under pressure.

Responsibilities

• Plan and oversee daily warehouse local distribution and home delivery to ensure smooth and timely delivery processes.
• Coordinate with 3PL vendors to meet customer requirements and service level agreements.
• Enhance Standard Operating Procedures (SOP) and improve operational efficiency.
• Verify warehouse staff pick correct items for release to transporters to ensure order accuracy.
• Manage order processing and local distribution for appointed vendors, ensuring proper shipping instructions, pick-pack, and scanning for timely delivery according to SOP.
• Update goods issued status promptly in Cello system and transmit data to GERP to meet KPI targets.
• Check and ensure on-time submission of Proof of Delivery (POD) to maintain delivery records.
• Conduct daily system checks on Goods Issue (GI) and Inward Outward Delivery (IOD) performances to ensure data accuracy.
• Prepare and verify failure reports before sending to customers daily to maintain transparency and accountability.
• Receive installation job requests from customers and forward them to vendors for execution.
• Monitor installation progress closely and update customers proactively on any issues or changes in installation dates and timings.
• Provide effective customer service by resolving daily local and home delivery issues promptly.
• Serve as the main contact point between transport planners and customers to facilitate communication and issue resolution.
• Perform other duties as assigned by superiors to support operational goals.

Skills

Customer orientation

Teamwork

Communication skills

MS Office (PowerPoint & Excel)

Problem solving in logistics

Ability to work under pressure

Warehouse Management Systems

Education

Diploma or Bachelor Degree in Logistics, Supply Chain Management, or related field

Tools

Cello system

GERP

Job description

Samsung SDS Asia Pacific Pte Ltd is a technology and logistics company delivering innovative supply chain solutions across the Asia Pacific region. The role manages daily warehouse operations, local distribution, transportation planning, and home delivery to ensure timely order fulfillment and strong customer service throughout the network.

The incumbent coordinates with 3PL vendors, optimizes SOPs, and ensures data accuracy in systems like Cello and GERP while upholding KPIs and service levels,