Senior Vendor Operations & Performance Lead

foodpanda; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

foodpanda is seeking a Senior Manager for Vendor Operations and Performance to drive the end‑to‑end strategy across product, operations, and market teams. You will optimize vendor onboarding, retention, and engagement while balancing ad revenue and operational efficiency.

In this fast‑growing role, you will analyze performance metrics, identify underperforming vendors, and implement scalable solutions to improve vendor engagement and marketplace dynamics, working closely with local markets and

Qualifications

• 4–6 years of experience in consulting or strategy‑related roles, vendor operations/onboarding, performance management, or program management.
• Demonstrated ability to operate independently with strong strategic thinking and structured problem‑solving skills.
• Proven expertise in vendor performance management, including scaling operations and improving marketplace dynamics.
• Highly analytical mindset with the ability to interpret complex data and generate actionable insights.
• Exceptional stakeholder management and cross‑functional leadership skills to influence product, operations, and market teams.

Responsibilities

• Drive the end‑to‑end vendor operations strategy, aligned with business goals and market needs.
• Partner with local and regional commercial teams to optimize vendor health, efficiency, and satisfaction.
• Collaborate with local markets to tailor performance strategies for onboarding, retention, and engagement.
• Analyze key performance metrics to identify underperforming vendors and implement rehabilitation plans.
• Work with front‑end and back‑end product teams to balance ad revenue, vendor experience, and operational efficiency.

Skills

Strategic thinking

Structured problem‑solving

Data‑driven decisions

Stakeholder management

Cross‑functional leadership

Analytical mindset

Job description

foodpanda is seeking a Senior Manager for Vendor Operations and Performance to drive the end‑to‑end strategy across product, operations, and market teams. You will optimize vendor onboarding, retention, and engagement while balancing ad revenue and operational efficiency.

In this fast‑growing role, you will analyze performance metrics, identify underperforming vendors, and implement scalable solutions to improve vendor engagement and marketplace dynamics, working closely with local markets and