Head, Vendor Health and Engagement

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 200,000 - 260,000; Full time

Job summary

foodpanda is seeking a strategic Head of Vendor Strategy to design and deploy high-impact initiatives for key partners across 17 markets. You will shape how we engage vendors from onboarding to revival, reporting to the Senior Director of Partner Growth.

You will lead a team of 4 direct reports, collaborate with country MDs, Commercial Directors, and central functions, and build predictive health dashboards to intervene early.

Qualifications

• 7–10 years total experience including 2–5 years in top-tier strategy consulting.
• Ability to turn insights into scalable actions across multiple markets.
• Strong problem-solving and ambiguity handling.
• Experience leading small teams in high-performance environments.
• Excellent communication with senior stakeholders.

Responsibilities

• Define and lead global incubation framework for top vendors.
• Own vendor lifecycle health, onboarding, ramp-up, and revival.
• Develop predictive health monitoring and dashboards.
• Collaborate with Account Management, CRM, Content, Product to scale playbooks and AI tooling.
• Lead reactivation of underperforming vendors with market teams.

Skills

Strategic planning

Vendor lifecycle management

Data-driven decision making

Cross-functional leadership

Performance dashboards

Stakeholder communication

Tools

BI dashboards

Job description

About the opportunity

We're looking for a strategic leader to join us as Head of Vendor Strategy, owning the design and deployment of high-impact initiatives that drive success for our most important partners. This role is ideal for someone who thrives on solving complex, cross-functional problems and is passionate about turning insight into scalable action across a global footprint.

As the Head of Vendor Strategy, you'll architect how we (in Pandora) think and work with our vendors to ensure they achieve successful and healthy presence on the platform all across their lifecycle. You and your team will design everything from the incubation, performance monitoring, and re-engagement and revival. Your work will define what "success" looks like for new vendors, prevent attrition among high-potential partners, and shape how we scale this across 17 markets. You will collaborate closely with country Managing Directors, Commercial Directors, MDs, and central functions (Product, CRM, Operations), while reporting directly to the Senior Director of Partner Growth.

This is a high-visibility, high-impact role with frequent interaction with senior leadership, including our VP of Commercial and executive leadership across Delivery Hero. You will also lead a team of 4 direct reports, fostering a high-performance culture focused on ownership, accountability, and strategic execution.

What You'll Drive

• Strategic Incubation Design: Define and lead the global incubation framework for top vendors, ensuring a seamless onboarding and ramp-up experience that maximizes performance in the first 30-60 days.
• Vendor Lifecycle Health: Own the design and evolution of vendor lifecycle strategies, including early performance diagnostics, churn prevention, and success criteria for long-term engagement.
• Performance Intelligence & Metrics: Develop predictive health monitoring systems, dashboards, and processes that enable local teams to intervene before issues escalates.
• Cross-Functional Enablement: Collaborate with internal teams (e.g., Account Management, CRM, Content, Product) to implement playbooks, AI tooling, and scalable interventions across 17 markets.
• Recovery and Reinvention: Lead the strategy for reactivating underperforming vendors through data-driven interventions and partnerships with local market teams.

What you need to be successful

• 7-10 years of total professional experience, with 2-5 years in top-tier strategy consulting
• Proven experience in solving complex strategic problems and designing scalable operational frameworks
• Strong problem-solving skills, with the ability to structure ambiguity and generate insights that drive decision-making
• Experience leading small teams or workstreams, preferably in high-performance, high-intensity environments
• Strong implementation ownership - demonstrated ability to move from insight to action in cross-functional settings
• Exceptional communication skills - confident presenting to senior stakeholders
• Comfort with ambiguity, fast decision-making, and driving results across diverse, international markets

Who we are

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.