Senior Telemedicine Operations Lead

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Fullerton Healthcare Group Pte Ltd is seeking an experienced operations leader to head its telemedicine operations and medication fulfilment teams, with the role potentially at Assistant Manager or Manager level based on experience and leadership scope.

At Assistant Manager level, the role focuses on daily execution, team supervision and implementing established workforce, quality and performance plans, with broader decisions escalated to the Head of Telemedicine.

Qualifications

• A relevant diploma or degree with practical understanding of healthcare operations, patient-data protection and medication-fulfilment processes.
• For Assistant Manager, typically at least four years of relevant operations experience with supervisory responsibility.
• For Manager, typically at least five years of relevant operations experience, including at least two years of sustained people and operational leadership.
• Experience in workforce planning, performance management, operational controls, incident handling, vendor management and process improvement.

Responsibilities

• Lead daily telemedicine and medication fulfilment operations from post-consultation processing through packing, order checks and delivery-partner handoff. Establish clear shift coverage, handover and escalation arrangements.
• Monitor demand, work queues and service disruptions, deploy resources where they are needed and lead operational recovery when issues arise.
• Plan rosters, staffing coverage, leave and overtime to support operating demand while maintaining fair and sustainable work patterns.
• Set clear expectations, coach team members and manage performance, skills development and succession in partnership with Human Resources.
• Maintain procedures and controls for medication fulfilment, packing and checks, inventory, patient data and equipment use in line with healthcare, licensing and internal requirements.
• Investigate operational incidents, errors and complaints, identify root causes and complete corrective actions.
• Monitor and improve service levels covering staffing, turnaround, fulfilment readiness, accuracy, productivity, escalations and inventory.
• Manage controllable costs, inventory and courier or vendor performance within delegated authority, report material variances and recommend corrective action.
• Coordinate and resolve non-clinical escalations, ensure timely action and identify recurring causes of service failure to prevent repeat issues.
• Build effective working relationships across Clinical Services, Medical Concierge, Technology, Product, Finance, Human Resources, Procurement and external partners.

Skills

Leadership

Operations management

Staffing & scheduling

Vendor management

Data-driven decision making

Communication

Education

Bachelor's degree in Healthcare Management

Job description

Fullerton Healthcare Group Pte Ltd is seeking an experienced operations leader to head its telemedicine operations and medication fulfilment teams, with the role potentially at Assistant Manager or Manager level based on experience and leadership scope.

At Assistant Manager level, the role focuses on daily execution, team supervision and implementing established workforce, quality and performance plans, with broader decisions escalated to the Head of Telemedicine.