Senior Technical Success Manager | AI-Driven Security

Zscaler; Singapore; Hybrid; SGD 150,000 - 210,000; Full time

Benefits offered by this job

Various health plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler, a leading global cloud security company, seeks an experienced Senior Technical Success Manager for a hybrid Singapore-based role. You will guide customers post-sale, align goals with Zscaler solutions, and build strong stakeholder relationships to ensure long-term adoption and value realization.

In this role, you’ll drive proactive guidance, risk mitigation, and cross-functional collaboration with Sales, Support, and Product teams to maximize customer outcomes and satisfaction.

Qualifications

• 8+ years in customer-facing technical roles with 3+ years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering.
• Ability to align customer business challenges to security outcomes using the Zscaler portfolio.
• Foundational understanding of AI/ML and experience leveraging AI-driven solutions.

Responsibilities

• Build and nurture deep relationships with key customer stakeholders and operational service owners to align objectives with Zscaler goals.
• Offer expert technical guidance and governance to develop customized integration strategies for Zscaler solutions.
• Proactively drive adoption, identify actionable insights, and develop risk mitigation plans for long-term customer success and growth.
• Provide technical leadership to manage complex escalations and coordinate with Sales, Support, and Product teams.
• Master Zscaler products to create and share best practices and playbooks within the Customer Success team.

Skills

Customer-facing

Technical account management

Solutions delivery

Cloud security

SASE/ZTNA

Tools

Ping

Traceroute

MTR

Job description

Zscaler, a leading global cloud security company, seeks an experienced Senior Technical Success Manager for a hybrid Singapore-based role. You will guide customers post-sale, align goals with Zscaler solutions, and build strong stakeholder relationships to ensure long-term adoption and value realization.

In this role, you’ll drive proactive guidance, risk mitigation, and cross-functional collaboration with Sales, Support, and Product teams to maximize customer outcomes and satisfaction.