Senior Technical Architect

Y-Axis; Singapore; Hybrid; SGD 96,000 - 117,000; Full time

Job summary

Y-Axis in Singapore is seeking a Salesforce/CloudSense Technical Lead to drive digital transformation initiatives. You will provide technical leadership, ensure best practices, and align designs with strategic goals to deliver scalable CRM and order management for enterprise clients.

The role focuses on CRM, product modelling, order orchestration, and complex order management in the telecommunications domain. Requires 8+ years of Salesforce experience and strong DevOps capabilities.

Qualifications

• 8+ years of Salesforce architecture, customization, and integration.
• Deep expertise in CloudSense CPQ including product modelling and ordering.
• Proven delivery on Salesforce Sales/Service/Community Clouds with custom development.

Responsibilities

• Lead end-to-end solution development across the SDLC for Salesforce/CloudSense.
• Own technical delivery, customizations, and integrations on Salesforce and CloudSense.
• Define and enforce DevOps standards, CI/CD pipelines, automated testing, and deployments.
• Drive product modelling, order orchestration, and enterprise-grade order management designs.
• Collaborate with stakeholders to align CRM and Order Management with business goals.
• Troubleshoot across environments and lead root cause analysis for improvements.
• Coordinate with architects, analysts, testers, and vendors to deliver impact.
• Ensure platform stability, performance, and compliance with proactive monitoring.
• Lead post-deployment support and continuous improvement initiatives.
• Hands-on implementation of solution frameworks and PoCs for new tech.
• Participate in tender evaluations and technical assessments when required.

Skills

Salesforce Platform

CloudSense CPQ

Apex and LWC

DevOps on Salesforce

Stakeholder Communication

Tools

Git

CI/CD tooling

Job description

Queenstown, Singapore Island Cruise, Singapore - Full Time

Start Date

Immediate

Expiry Date

04 Jan, 27

106400.0

Posted On

06 Oct, 26

Experience

13 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Information Services

Description

Job Description

• The Salesforce/CloudSense Technical Lead plays a critical role in driving the success of digital transformation initiatives leveraging the Salesforce platform and CloudSense CPQ solutions.
• This position provides technical leadership, ensures adherence to best practices, and aligns solution design with strategic business goals.
• The role is pivotal in delivering scalable, high-quality CRM and Order Management implementations that support end-to-end customer lifecycle management for enterprise business.
• Key domains include CRM, product modelling, order orchestration, and comprehensive order management capabilities tailored to complex enterprise requirements in telecommunications industry.

Responsibilities

• Lead end-to-end solution development across the software development lifecycle (SDLC) - from business requirements gathering to design, implementation, and production deployment.
• Own technical delivery of Salesforce and CloudSense features, customizations, and integrations.
• Define and enforce DevOps standards and practices including CI/CD pipeline setup, automated testing, and deployment automation.
• Drive product modelling, order orchestration, and enterprise-grade order management solution designs using CloudSense CPQ.
• Collaborate with business and IT stakeholders to align CRM and Order Management solutions with business objectives in the enterprise domain.
• Troubleshoot and resolve issues across environments including sandbox, staging, and production.
• Work collaboratively with enterprise architects, business analysts, testers, and external vendors to deliver high-impact solutions.
• Ensure platform stability, performance, and compliance through proactive monitoring and support including leading and perform Root Cause Analysis and propose preventive measure to avoid re-occurrence of issues
• Lead post-deployment support and continuous improvement initiatives.
• Able to hands-on in implementing solution frameworks, application & conduct proof-of-concepts on new technologies related or integrating to Salesforce/CloudSense.
• Participate & provide thought leadership in tender evaluations where required.

Qualifications

• Minimum 8 years of experience with Salesforce platform architecture, customization, and integration.
• Deep expertise in CloudSense CPQ including product modeling, order orchestration, and pricing logic.
• Proven delivery track record using Salesforce Sales Cloud, Service Cloud, Community Cloud and custom development (Apex, LWC, Visualforce).
• Experience leading DevOps practices on Salesforce including version control, CI/CD, and automated testing frameworks.
• Strong understanding of enterprise integration patterns involving APIs, middleware, and legacy systems.
• Experience working with microservices.
• Excellent communication and interpersonal skills with ability to engage business and technical stakeholders effectively in a fast-paced, deadline-driven dynamic environment.
• Strong conceptual, problem-solving abilities and analytical skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
• Demonstrated team leadership and mentoring capabilities with a focus on enabling junior engineers.
• Salesforce and/or CloudSense certifications are highly desirable.