Senior Team Lead, Operations

CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD.; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Capital Human Resource Management Pte. Ltd. seeks a Senior Team Lead, Operations to lead our East/West Region manufacturing and logistics operations.

You will oversee production planning, scheduling, and performance reporting to drive efficiency and excellence. The role requires strong Excel/Power Query skills, experience with ERP/WMS systems, and a track record of supervising high‑performing teams. Diploma or Degree in Logistics or related field is preferred, with 3–5 years in contract

Qualifications

• Advanced Excel skills and proficiency with Power Query and macros.
• Experience navigating ERP and WMS platforms.
• Strong ability to supervise a team and maintain a high‑performance shift culture.
• Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.

Responsabilités

• Supervise shift operations and ensure delivery timelines, SLA tracking and KPIs.
• Act as WMS Super User to maintain data quality and support system enhancements.
• Maintain SOPs and Work Instructions with version control.
• Support start-ups, volume ramp-ups, and process changes including UAT and hyper-care.
• Take disciplinary actions when needed and manage shift-level conflicts.
• Perform complex WMS transactions and ensure proper documentation.

Connaissances

Excel (Power Query)

Macros

ERP/WMS navigation

Team supervision

SOP drafting

Formation

Diploma or Degree in Logistics or Supply Chain

Outils

ERP/WMS platforms

Description du poste

We are seeking a Senior Team Lead, Operations to join Capital Human Resource Management Pte. Ltd in a full-time capacity, based in the East/West Region. This is a strategic leadership position within our Operations team, where you will oversee production, planning and scheduling functions to ensure optimal efficiency and operational excellence. As Senior Team Lead, you will play a crucial role in driving operational performance, managing team dynamics, and implementing best practices across our manufacturing and logistics operations. This role is instrumental in achieving our organisational goals and maintaining our competitive edge in the manufacturing, transport and logistics sector.

Key responsibilities

• Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.
• Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
• Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
• Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases.
• Take necessary disciplinary actions on staff and manage shift-level conflict resolution.
• Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
• Own operational reporting workflows, automating daily/weekly performance reports using advanced Excel functions. Prepare reports on operational performance and present findings to senior management.

What we're looking for

• Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.
• Strong documentation skills for SOP drafting and compliance evidence gathering.
• Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture.
• Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.
• 3 to 5 years of relevant experience in contract logistics, shift supervision, or operational business support.
• Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.