Senior support engineer

VGC Technology Pte Ltd; Singapore; On-site; SGD 39,000 - 45,000; Full time

Benefits offered by this job

Certification support

Exposure to diverse Azure/security/DTI

Annual leave and sick leave

Job summary

VGC Technology Pte Ltd in Singapore is seeking a Microsoft Cloud Engineer (Level 2) to join Technical Services / Managed Services. You will resolve escalated Azure and Microsoft 365 issues, administer customer environments, and collaborate with Solutions Architects on deployments and migrations.

This on-site role requires a Diploma or degree in IT, 2–4 years in cloud operations or IT support, and hands-on experience with Azure, Entra ID, Windows Server and networking.

Qualifications

• Diploma or degree in Computer Science, IT or a related field.
• 2–4 years in IT support or cloud operations, with Azure or Microsoft 365 experience.
• Experience with ticketing systems, SLAs, and migrations.
• Strong English, customer focus and willingness to learn.

Responsibilities

• Own Level 2 incidents and requests, meeting SLAs and escalating to Microsoft Support when needed.
• Troubleshoot and perform root cause analysis across Azure, M365, identity, networking and endpoint management.
• Administer Azure infrastructure including VMs, storage, networking, backup and governance.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Intune; support Copilot rollouts.
• Manage Microsoft Entra ID; respond to Defender and Sentinel alerts following Zero Trust and PDPA.
• Support Solutions Architects on deployments, migrations and onboarding; automate tasks with PowerShell and Azure CLI.
• Maintain runbooks and documentation; mentor Level 1 engineers; participate in on-call roster.

Skills

Azure

Microsoft 365

Entra ID

Windows Server

Active Directory

Networking

PowerShell

Education

Diploma or degree in Computer Science, Information Technology or a related field

Tools

Azure CLI

PowerShell

Job description

Job Description: Microsoft Cloud Engineer (Level 2)

Position

Microsoft Cloud Engineer (Level 2)

Department

Technical Services / Managed Services

Reports to

Team Lead, Cloud Services

Location

Singapore (on-site and customer sites, with remote support)

Employment type

Full-time, permanent (subject to probation of three to six months)

Working hours

Monday to Friday, 9:00am to 6:00pm, with on-call and after-hours support as required

Indicative salary

SGD 3500 to SGD 4,000 per month, commensurate with experience and certifications

About VGC Technology

VGC Technology is a Microsoft solutions partner in Singapore, delivering and supporting Azure, Microsoft 365, security and data solutions for organisations across the region.

Role Summary

The Microsoft Cloud Engineer (Level 2) is VGC's escalation point for cloud support. You will resolve escalated issues across Azure and Microsoft 365, administer managed customer environments and work with our Solutions Architects on deployments and migrations. The role suits an engineer from a system integrator background who wants to grow towards Microsoft expert-level certifications.

Key Responsibilities

• Own Level 2 incidents and service requests escalated from Level 1 through to resolution, meeting SLAs and escalating to Microsoft Support where needed.
• Troubleshoot and perform root cause analysis across Azure, Microsoft 365, identity, networking and endpoint management.
• Administer Azure infrastructure, including virtual machines, storage, networking, backup, site recovery, monitoring and governance.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Intune, and support Microsoft 365 Copilot rollouts.
• Manage Microsoft Entra ID and respond to Defender and Sentinel alerts, following Zero Trust, ISO 27001, Cyber Trust Mark and PDPA requirements.
• Support Solutions Architects on deployments, migrations and customer onboarding, and automate routine tasks with PowerShell and Azure CLI.
• Maintain runbooks and documentation, mentor Level 1 engineers and take part in the on-call roster

Requirements

• Diploma or degree in Computer Science, Information Technology or a related field.
• Two to four years in IT support or cloud operations within a system integrator or managed service provider, including at least one year supporting Azure or Microsoft 365 for external customers.
• Experience supporting multiple customers under ticketing systems and SLAs, and on SI projects such as migrations, hybrid integrations and onboarding.
• Solid knowledge of Azure, Microsoft 365, Entra ID, Windows Server, Active Directory and networking (DNS, VPN, firewalls), with PowerShell scripting.
• AZ-104 preferred; MS-102 or SC-300 an advantage. Candidates without this must complete them within six to twelve months, with VGC support.
• Calm, methodical problem solver with clear English, strong customer focus and a keen interest in learning.

What VGC Offers

• Paid Microsoft certification exams and study time, with a clear path towards Solutions Architect roles with cash rewards
• Hands‑on exposure to a wide range of customer environments across Azure, security, data and modern work
• Fourteen days of annual leave and fourteen days of paid sick leave upon confirmation, other leave as per company policy, and CPF contributions.
• Annual performance review and salary increment based on performance and project incentives