Senior Support Analyst (FIX Connectivity)

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ethos BeathChapman in Singapore is seeking a Senior Support Analyst (FIX connectivity) to back the cash equities trading business. You will own local FIX support, onboarding, and work closely with traders and clients with backing from regional teams.

The role requires hands-on FIX production support experience, strong troubleshooting, and clear communication skills on a trading floor environment. Office-based with standard trading hours.

Qualifications

• At least 5 years of relevant experience in trading technology or application support with FIX connectivity.
• Proven experience in FIX production support and client onboarding/certification.
• Strong understanding of cash equities and electronic trading flows including DMA/DSA.
• Experience with FIX engines such as Cameron or Appia.
• Hands-on troubleshooting of FIX messages, logs and connectivity issues.
• Familiarity with FIX testing/monitoring tools.
• Excellent communication with traders/clients and ability to coordinate with overseas teams.

Responsibilities

• Support daily FIX connectivity for the cash equities trading desk, resolving issues affecting order flow and execution messages.
• Handle client onboarding from connection setup through to FIX testing, certification and go-live.
• Act as the local point of contact for traders and clients on FIX connectivity matters, providing updates through to resolution.
• Work with infrastructure teams, vendors and overseas colleagues to set up and maintain trading connections.
• Deliver FIX connectivity changes and projects, keeping support procedures and documentation up to date.

Skills

FIX connectivity

Client onboarding

Trading technology

Troubleshooting FIX messages

Communication with traders

Independent work on trading floor

Tools

Cameron FIX

Appia FIX

VeriFIX

Kibana

Grafana

ITRS

Job description

Our client is a well-established investment bank with a strong presence across Asia and a global network of offices. They are creating a new Senior Support Analyst (FIX connectivity) role in Singapore to support their cash equities trading business. The successful candidate will take ownership of local FIX support and client onboarding, working closely with traders and clients, with backing from experienced regional teams.

Job responsibilities

• Support daily FIX connectivity for the cash equities trading desk, resolving issues affecting electronic order flow and execution messages.
• Handle client onboarding from connection setup through to FIX testing, certification and go-live.
• Act as the local point of contact for traders and clients on FIX connectivity matters, providing clear updates through to resolution.
• Work with infrastructure teams, vendors and overseas colleagues to set up and maintain reliable trading connections.
• Deliver FIX connectivity changes and projects, keeping support procedures and documentation up to date.

Job requirements

• At least 5 years of relevant experience in trading technology or application support, including substantial hands‑on experience supporting FIX connectivity in a production environment.
• Proven experience in both FIX production support and independently handling client onboarding and certification.
• Good understanding of cash equities and electronic trading flows, including DMA and DSA.
• Experience with FIX engines such as Cameron, Appia or similar platforms.
• Strong troubleshooting skills, including investigating FIX messages, logs and connectivity issues.
• Familiarity with FIX testing and monitoring tools, such as VeriFIX, Kibana, Grafana or ITRS.
• Experience working closely with trading desks and handling client‑facing FIX onboarding or support, with clear communication skills.
• Comfortable working independently on a trading floor while coordinating with overseas teams.

Why you should join them

• Take ownership of a newly created Singapore role, with support from an established global team.
• Work closely with traders and clients, with a direct contribution to the cash equities business.
• Work across live trading support, client onboarding and connectivity projects.
• Work regular trading-day hours of 7am-4pm or 8am-5pm, with limited on‑call requirements. The position is fully office-based.

JL

Reg No. R1766249

BeathChapman Pte Ltd

Licence no. 16S8112