Senior Solutions Consultant

Trulioo Information Services Inc.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan with company match

Paid time off

Parental leave

Education stipend

Headspace subscription

ERGs & inclusion

Job summary

Trulioo Information Services Inc. in Singapore seeks a Senior Solutions Consultant to partner with Account Executives, Customer Success Managers and Service Delivery to solve identity challenges for enterprise clients, from discovery through evaluation.

This hands-on, client-facing role requires deep technical problem-solving and the ability to influence strategic outcomes. This is a full-time, permanent position working out of the Singapore office on a hybrid model (3 days per week in the

Qualifications

• Post-secondary degree or combination of education and experience.
• 3–5 years of relevant experience in Senior Technical Support, Solutions Consultant or Implementation Specialist roles.
• Proficient in English and Mandarin (written and verbal).
• Excellent communication and presentation skills for diverse audiences.
• Ability to collaborate in a fast-paced, team-oriented environment.
• Technical background with JSON, RESTful APIs, and SDK familiarity.
• Strong API expertise (REST, API design, OAuth, API keys).
• Ability to translate complex requirements into clear solutions and demos.

Responsibilities

• Engage with customers directly as the technical point of contact for strategic accounts.
• Own the discovery process, gather objectives, run technical demos and proofs of concepts.
• Translate requirements into scalable solutions and lead technical engagements.
• Advise on best practices across identity, compliance, fraud, risk and integrations.
• Collaborate cross-functionally to deliver seamless customer outcomes.
• Contribute to internal knowledge and technical excellence.

Skills

English

Mandarin

Technical problem solving

Presentation skills

Cross-functional collaboration

API concepts

Education

Post-secondary degree or equivalent

Tools

JSON

RESTful APIs

SDKs

OAuth

API keys

Job description

Position Summary

Reporting to the Manager of Solutions Consulting EMEA & APAC, this role sits at the intersection of technology, revenue, and customer success. You’ll partner with Account Executives, Customer Success Managers, and Service Delivery to solve complex identity challenges for enterprise customers, leading efforts from the discovery and solution design through to evaluation for prospects and existing customers. This is a hands‑on, client‑facing role for someone who enjoys deep technical problem‑solving while influencing strategic outcomes.

This will be a full‑time, permanent position working out of the Singapore office on a hybrid model (3 days per week in the office).

What You’ll Be Doing

• Engage with customers directly, acting as the key technical point of contact for our most strategic customers.
• Own the discovery process to uncover business objectives, customer technical requirements, run technical demonstrations and proof of concepts.
• Translate technical and business requirements into scalable solutions, lead technical engagements, and ensure customers realise maximum value from Trulioo’s platform.
• Advising on best practices across identity, compliance, fraud, risk and integrations, adapting your approach to different customer contexts and levels of technical depth.
• Collaborate cross‑functionally to deliver seamless customer outcomes.
• Contribute to internal knowledge and technical excellence.

What You’ll Bring

• Post‑secondary degree or combination of desired experience and education.
• 3‑5 years of experience in a Senior Technical Support, Solutions Consultant or Implementation Specialist role.
• Written and verbal English and Mandarin proficiency is required.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non‑technical audiences.
• Ability to work collaboratively in a fast‑paced, team‑oriented environment.
• Technical background with familiarity in JSON, RESTful APIs, and native and web‑based SDKs.
• Proven ability to simplify complex concepts, deliver effective product demonstrations, and communicate confidently with stakeholders at all levels.
• Strong API expertise (REST, API design, OAuth, API keys, JSON/XML) with the ability to translate complexity into clear, actionable solutions.
• Comfortable working independently and cross‑functionally, collaborating with distributed teams across regions.
• Apply a “Trusted Expert” mindset to interpret customer requirements and recommend flexible, forward‑thinking solutions.
• Familiarity with AI and emerging technologies, with the ability to:
  • Apply AI to improve the efficiency and quality of customer engagements, technical discovery, solution design, demos, and documentation.
  • Identify opportunities to incorporate AI into customer workflows and position Trulioo's AI‑powered risk intelligence capabilities to deliver measurable business outcomes.
  • Champion the adoption of AI tools and best practices within the Solutions Consulting team to improve productivity, consistency, and customer value.
• Relative experience in identity verification, compliance, or fintech industries is a plus.

Benefits

Comprehensive Benefits: We provide a robust benefits package for full‑time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on‑site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

Wellness: Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Interview Process

Panel/Presentation: 60 minutes

Final Leadership Interview: 45 minutes

Equal Employment Opportunity

We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.