Senior Software Engineer - Production Support & Incident Response

UFINITY PTE LTD; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Ufinity in Singapore is seeking a Software Maintenance & Support professional to manage production incidents, triage issues, and coordinate fixes with development teams to minimize downtime.

You will schedule maintenance with external agencies, conduct post-maintenance testing, and monitor applications and batch jobs to ensure service levels. Strong debugging, SQL, and log analysis skills are essential.

Qualifications

• IT-related degree or equivalent experience.
• At least 2 years of experience in application, software support, and development with emphasis on production issues and troubleshooting.
• Knowledge of incident management.

Responsibilities

• Incident Response and Triage: Manage production support mailbox, investigate incidents, and coordinate with dev teams for resolution.
• Schedule maintenance: communicate with external agency and stakeholders, test apps after maintenance, ensure services are back to normal.
• Perform BAU activities: monitor performance and availability of applications and review OS/DB accounts and access.

Skills

Troubleshooting

Log analysis

SQL

Monitoring tools

Application architecture

Education

IT-related degree or equivalent experience

Tools

ITSM tools

Job description

Ufinity in Singapore is seeking a Software Maintenance & Support professional to manage production incidents, triage issues, and coordinate fixes with development teams to minimize downtime.

You will schedule maintenance with external agencies, conduct post-maintenance testing, and monitor applications and batch jobs to ensure service levels. Strong debugging, SQL, and log analysis skills are essential.