Senior Production Software Support & Reliability Engineer

Ufinity Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Ufinity Pte Ltd in Singapore is seeking a Software Maintenance & Support professional to manage production issues, monitor applications, and coordinate with development teams to apply fixes.

You will triage incidents, perform data queries, and keep stakeholders informed before and after maintenance. The role emphasizes strong communication, problem-solving, and a proactive approach.

Qualifications

• Troubleshooting and analytical skills.
• Knowledge of log analysis and debugging techniques.
• Basic understanding of SQL and database querying.
• Familiarity with monitoring tools and systems.

Responsibilities

• Incident Response and Triage: manage production support mailbox and handle incoming cases, create tickets, troubleshoot issues by analyzing logs and understanding requirements; implement fixes and workarounds and escalate to dev teams as needed.
• Communicate with external agency and stakeholders on maintenance schedules; ensure services are back to normal after maintenance.
• Perform BAU activities: monitor performance and availability of applications; monitor batch jobs; conduct annual/monthly account reviews.

Skills

Troubleshooting

Log analysis

SQL basics

Monitoring tools

Stakeholder management

Education

IT-related degree or equivalent experience

Job description

Ufinity Pte Ltd in Singapore is seeking a Software Maintenance & Support professional to manage production issues, monitor applications, and coordinate with development teams to apply fixes.

You will triage incidents, perform data queries, and keep stakeholders informed before and after maintenance. The role emphasizes strong communication, problem-solving, and a proactive approach.