Senior SMAX & IT Application Support Engineer

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. seeks a Senior IT Application Support Engineer to deliver end-to-end support for enterprise applications across cloud and on‑prem environments. You will manage incidents, problems, changes and service requests, ensuring high availability and governance.

The role involves hands-on incident resolution, production deployments, documentation, and collaboration with vendors and stakeholders to drive continuous service improvements and automation.

Qualifications

• 10+ years of Application/Production Support experience in AMS environments.
• Expertise in Incident, Problem, Change, and Service Request Management.
• Hands-on experience supporting applications hosted on cloud platforms (Azure/AWS).
• Strong stakeholder management and vendor coordination skills.

Responsibilities

• Provide Level 1–3 application support for enterprise applications and digital platforms.
• Lead incident investigation, troubleshooting, service restoration, and RCA.
• Provide onsite hands-on support for digital signage device issues and production deployments.
• Support patches, upgrades, configuration changes, backups, and health checks following change management processes.
• Collaborate with users, infrastructure teams, developers, vendors, and service providers to ensure effective issue resolution.

Skills

Incident management

Problem management

Change management

Service requests

ITIL

Azure

AWS

Java/J2EE

C#/NET

Node.js

REST APIs

SQL Server

MongoDB

Cosmos DB

OpenText SMAX

Git

Visual Studio

IntelliJ

Tools

OpenText SMAX

Git

Visual Studio

IntelliJ

Job description

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. seeks a Senior IT Application Support Engineer to deliver end-to-end support for enterprise applications across cloud and on‑prem environments. You will manage incidents, problems, changes and service requests, ensuring high availability and governance.

The role involves hands-on incident resolution, production deployments, documentation, and collaboration with vendors and stakeholders to drive continuous service improvements and automation.