Senior Shop Manager

Glory Hair Salon; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Glory Hair Salon is seeking an experienced operations supervisor to oversee daily shop activities in Singapore. You will ensure smooth service delivery, optimize staffing, and drive customer satisfaction.

You will lead shop supervisors, implement sales strategies, and manage budgets to maximize profitability while maintaining a high standard of service and brand experience.

Responsibilities

• Lead and mentor shop supervisors to meet daily operations targets.
• Develop and implement strategies to boost sales and customer engagement.
• Create promotional materials to communicate offers and attract customers.
• Set clear shop objectives aligned with business goals and track progress.
• Resolve operational challenges with data-driven decisions to optimize performance.
• Manage shop budgets: plan, allocate, and control expenses for profitability.
• Monitor shop performance metrics and identify improvement opportunities.

Job description

Job Summary

Responsible for overseeing daily shop operations to ensure smooth and effective functioning while driving business growth and operational excellence.

Responsibilities

• Lead and guide shop supervisors to achieve operational objectives and maintain high team performance
• Develop and implement business strategies that enhance sales and customer engagement
• Create promotional materials that effectively communicate offers and attract customers
• Set clear shop objectives aligned with overall business goals and monitor progress toward these targets
• Make informed critical decisions to resolve operational challenges and optimize shop performance
• Manage shop budgets by planning, allocating, and controlling expenses to maximize profitability
• Monitor and analyze shop performance metrics to identify opportunities for improvement and growth