Senior Service Engineer (Instruments)

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an experienced Lab Service Leader to oversee daily operations, manage a team of engineers, and ensure top-quality calibration and testing across Southeast Asia and India. You will monitor KPIs, provide expert support, and coordinate with headquarters and regional centers to drive service improvements.

The role requires hands-on experience with optical measurement instruments and a strong grasp of ISO/IEC 17025 standards.

Qualifications

• Minimum 3 years of relevant experience in equipment servicing, troubleshooting, repair or calibration.
• Experience with optical measurement instruments (spectrophotometers, colorimeters, photometers, radiometers or similar).
• Good understanding of optical measurement principles, calibration methodologies and ISO/IEC 17025.

Responsibilities

• Oversee daily lab service operations including equipment repair, calibration and testing.
• Lead, mentor and manage a team of service engineers and technicians.
• Monitor KPIs such as TAT, FTFR and CSAT to ensure service quality and efficiency.
• Provide technical support for complex equipment issues and escalated service cases.
• Coordinate with HQ, OEMs and regional centers on training, audits and improvements.
• Manage calibration tools, reference standards, spare parts inventory, and service docs.
• Ensure compliance with ISO/IEC 17025 where applicable and follow SOPs.
• Coordinate regional shipments, import/export docs and logistics for repairs.

Skills

Equipment servicing

Troubleshooting

Team leadership

Calibration

Optical measurement

Spectrophotometers

Colorimeters

Photometers

Tools

Spectrophotometers

Colorimeters

Photometers

Radiometers

Job description

[Order Number: 1695845-R]

Responsibilities

• Oversee daily laboratory service operations, including equipment repair, calibration, optical alignment, testing, and troubleshooting.
• Lead, mentor, and manage a team of service engineers and technicians, ensuring effective work allocation, technical training, and performance development.
• Ensure service quality and operational efficiency by monitoring key KPIs, including turnaround time (TAT), first-time fix rate (FTFR), and customer satisfaction (CSAT).
• Provide technical expertise and support for complex equipment issues, customer enquiries, and escalated service cases.
• Coordinate with headquarters, OEM specialists, and regional service centres across Southeast Asia and India on technical support, training, audits, and service improvements.
• Manage calibration tools, reference standards, spare parts inventory, and service documentation to ensure smooth laboratory operations.
• Ensure compliance with laboratory quality standards, safety procedures, ISO/IEC 17025 requirements where applicable, and established SOPs.
• Coordinate regional equipment shipments, import/export documentation, and logistics arrangements for repairs and returns.

Requirements

• Minimum 3 years of relevant experience in equipment servicing, troubleshooting, repair, or calibration.
• Experience with optical measurement instruments, spectrophotometers, colorimeters, photometers, radiometers, display analysers, or similar scientific testing equipment is highly preferred.
• Good understanding of optical measurement principles, calibration methodologies, and laboratory quality standards, including ISO/IEC 17025.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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