Lead Lab Service Engineer - Calibration and Repairs

Good Job Creations (Singapore) Pte Ltd

Singapore

In loco

SGD 60.000 - 90.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Good Job Creations (Singapore) Pte Ltd is seeking an experienced Lab Service Leader to oversee daily operations, manage a team of engineers, and ensure top-quality calibration and testing across Southeast Asia and India. You will monitor KPIs, provide expert support, and coordinate with headquarters and regional centers to drive service improvements.

The role requires hands-on experience with optical measurement instruments and a strong grasp of ISO/IEC 17025 standards.

Competenze

Minimum 3 years of relevant experience in equipment servicing, troubleshooting, repair or calibration.
Experience with optical measurement instruments (spectrophotometers, colorimeters, photometers, radiometers or similar).
Good understanding of optical measurement principles, calibration methodologies and ISO/IEC 17025.

Mansioni

Oversee daily lab service operations including equipment repair, calibration and testing.
Lead, mentor and manage a team of service engineers and technicians.
Monitor KPIs such as TAT, FTFR and CSAT to ensure service quality and efficiency.
Provide technical support for complex equipment issues and escalated service cases.
Coordinate with HQ, OEMs and regional centers on training, audits and improvements.
Manage calibration tools, reference standards, spare parts inventory, and service docs.
Ensure compliance with ISO/IEC 17025 where applicable and follow SOPs.
Coordinate regional shipments, import/export docs and logistics for repairs.