Senior / Service Engineer

Emerson Asia Pacific Private Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits plans

Medical insurance plans

Employee Assistance Program

Flexible time off

Paid parental leave

Job summary

Emerson Asia Pacific Private Limited in Singapore is seeking a Service Engineer to lead valve servicing in-house and at customer sites, including site walks and implementation. You will diagnose, repair, and optimize control valves and instrumentation, and coordinate with the service team to plan execution and safety compliance.

The role requires strong problem-solving, customer-facing skills, and willingness to travel on short notice.

Qualifications

• Good knowledge of control valves, on/off valves, actuators and control/instrumentation.
• Aggressive rapport building with customers, vendors and internal associates.
• Team player with strong problem-solving skills and task orientation.
• Able to travel on short notice.
• Experience in service operation or maintenance (mechanical and electrical) is a plus.
• Possess a Class 3 driving license preferred.

Responsibilities

• Participates in site survey and site implementation for all valves relating initiatives.
• Troubleshoots valves and control instruments issues at site for customers.
• Works with customer service team to schedule and prepare execution plan for service jobs.
• Conducts valve repair work both in-house and at customers' site when required.
• Works with Final Control Group to generate reports for customers on root cause analysis.
• Collaborates with business unit to address customer challenges and derive solutions.
• Takes initiative to identify site opportunities to create sales leads for Emerson products, services and solutions.
• Ensures compliance with workplace safety rules and PPE usage.

Skills

Control valves

On/off valves

Actuators

Control & instrumentation

Education

Diploma in Mechanical / Instrumentation Engineering

Job description

Job Summary

If you are a Service professional looking to advance your career in the service space, Emerson has an exciting role for you! Based in Singapore, the Service Engineer will be in-charge of valve servicing in house and at customer sites inclusive of site walks and site implementation.

In This Role, Your Responsibilities Will Be:

• Participates in site survey and site implementation for all valves relating initiatives.

• Troubleshoots valves and control instruments issues at site for customers.

• Works with customer service team to schedule and prepare execution plan for service jobs.

• Conducts valve repair work both in-house and at customers' site when required.

• Works with other teams within Final Control Group to generates report for customers on root cause analysis.

• Works with the business unit on customer's challenges and derive solutions to solve other issues that they are facing.

• Takes initiative to identify opportunities at site to create Sales leads for Emerson products, services and solutions.

• Ensures compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
  

Who You Are:

You quickly and decisively take action in fast-changing, unpredictable situations. You encourage others to learn and adopt new technologies. You anticipate customer needs and provide services that are beyond customer expectations.

For This Role, You Will Need:

• Good knowledge on control valves, on/off valves, actuators and control and instrumentation.

• Aggressive rapport building with customers, vendors, and internal associates.

• A team player with strong problem-solving skills and task oriented.

• Able to travel on short notice.

• Experience in a service operation or maintenance (mechanical and electrical) is a plus.

• Possess a Class 3 driving license would be preferred.

Preferred Qualifications That Set You Apart:

• Diploma in Mechanical / Instrumentation Engineering with at least 4 years of related experience, preferably in instrumentation, process or service industry

• Experience in a service operation or maintenance (mechanical and electrical) is a plus.
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.