Senior Service Delivery Lead - Client & Ops Excellence

accenture sg services pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Accenture SG Services Pte. Ltd. is seeking a Service Delivery Lead to ensure the successful delivery of managed services for clients, driving operational excellence, contractual compliance, and strong financial performance.

You will lead delivery teams, govern service performance against SLAs and KPIs, manage risks and escalations, and push continuous improvement initiatives to elevate service quality and client outcomes.

Qualifications

• 10+ years of experience in service delivery, managed services, infrastructure operations, cloud operations, or technology support environments.
• Proven experience managing large-scale IT operations and client-facing delivery teams

Responsibilities

• Lead delivery teams and oversee performance against SLAs and KPIs.
• Identify risks, manage escalations, and drive continuous improvement to enhance service quality and outcomes

Skills

Service Delivery Management

Client Relationship Management

Operational Excellence

SLA/KPI Management

Incident & Problem Management

Escalation Management

Financial Management

Risk & Compliance Management

Resource & Capacity Planning

Vendor Management

Continuous Improvement

Transformation Leadership

Team Leadership & Coaching

Job description

Accenture SG Services Pte. Ltd. is seeking a Service Delivery Lead to ensure the successful delivery of managed services for clients, driving operational excellence, contractual compliance, and strong financial performance.

You will lead delivery teams, govern service performance against SLAs and KPIs, manage risks and escalations, and push continuous improvement initiatives to elevate service quality and client outcomes.