Senior Security Officer - InterContinental Singapore

IHG; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Senior Security Officer to oversee hotel security, ensuring guest and employee safety and protecting property assets. You will lead Security Officers, supervise shifts, and assist with training while handling CCTV investigations and incident reporting.

Role requires a PLRD license, fitness for shifts, and strong English communication. Prior hotel security experience is preferred; equal opportunity employer committed to diverse talent development.

Qualifications

• Must possess PLRD license with relevant employment grading.
• Physically fit and active, able to work shifts, weekends, and/or holidays.
• Minimum tertiary education with at least 2 years of working experience in a similar capacity, in the hotel industry.
• Certified First Aid Trained with CPR & AED.
• Great communication skills with Guests and colleagues, ability to read, write and speak English.
• Simple problem solving, reasoning and organizational skills are required.
• Basic computer skills including the use of program such as Microsoft Outlook, Word, Excel, PowerPoint.

Responsibilities

• Remain vigilant during duty post deployment and hotel patrol at all times and identify fire and security risks.
• Provide advice to staff and guests on security and safety issues.
• Liaise with external organisations including emergency services regarding security and safety issues.
• Log security incidents and accidents for guests and colleagues in accordance with hotel requirements; to review and report on CCTV investigations.
• Ensure checks are conducted on fire panel, fire Hose reel, fire barriers, fire exit doors and all safety equipment to be in good working order.
• Monitor CCTV surveillance and conduct regular patrols of the hotel and promptly report any suspicious or unusual activities to the Supervisor.

Skills

Communication skills

Problem solving

Organizational skills

English language

Education

Tertiary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What's the job?

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets and also part of the Company Emergency Response Team (CERT) assisting Fire Emergencies.

Senior Security Officer is responsible for providing guidance and leadership to Security Officers through the course of their duties; performing duties as Security Duty Shift Supervisor when needed and assisting with training and development of newly assigned personnel. SSOs are required to carry out any and all investigations that requires CCTV viewing and reporting.

Your day-to-day

• Remain vigilant during duty post deployment and hotel patrol at all times and identify fire and security risks;
• Provide advice to staff and guests on security and safety issues;
• Liaise with external organisations including emergency services regarding security and safety issues;
• Log security incidents and accidents for guests and colleagues in accordance with hotel requirements; to review and report on CCTV investigations.
• Ensure effective measure against trespassers and pilferage with no undesirables loiter in or around the hotel premises;
• Provide assistance for events or functions as required for VIPs, High Profile guests, Government, Owners, Royals, etc;
• Maintain daily occurrence duty logs, FCC orderly with proper handover duties;
• Ensure that the Fire Command Centre is never left unattended;
• Be thoroughly familiar of the property layout, design, entry and exit points in order to lead and direct guest whenever possible;
• Attend to all alarms, medical & fire emergencies, and other similar matters;
• Evacuate premises and contact appropriate emergency services if required;
• In the event of fire, be thoroughly familiar with and guided by the hotel's emergency plan and be familiar with location of fire alarms and firefighting equipment;
• Ensure checks are conducted on fire panel, fire Hosereel, fire barriers, fire exit doors and all safety equipment to be in good working order;
• Comply with all the Hotel Policies, Procedures and Work place safety and health;
• Monitor CCTV surveillance and conduct regular patrols of the hotel and promptly report any suspicious or unusual activities to the Supervisor;
• Maintain a professional demeanour, handling incidents discreetly and confidently;
• Perform security functions at assigned posts and areas within the hotel;
• Ensure hotel function rooms remain secure and locked when not in use;
• To perform any other duties assigned by Security Supervisor/Security Manager.

What we need from you

• Must possess PLRD license with relevant employment grading;
• Physically fit and active, able to work shifts, weekends, and/or holidays;
• Minimum tertiary education with at least 2 years of working experience in a similar capacity, in the hotel industry;
• Certified First Aid Trained with CPR & AED;
• Great communication skills with Guests and colleagues, ability to read, write and speak English;
• Simple problem solving, reasoning and organizational skills are required;
• Basic computer skills including the use of program such as Microsoft Outlook, Word, Excel, PowerPoint.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.