Senior Security Officer

Carlton City Hotel; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Carlton City Hotel in Singapore seeks a Security Supervisor to assist in daily security operations and lead a dedicated team of Security Officers. You will deploy security personnel, monitor CCTV systems, and ensure guest safety while enforcing hotel rules and coordinating with authorities when needed.

The role requires a valid Security Supervisor license, at least two years in security operations, and strong communication skills to interact with guests and staff.

Qualifications

• Minimum 2 years of relevant experience in security operation.
• Security Supervisor license is required.
• Proficient in computer literacy and common software.
• Strong communication and interpersonal skills with guests and team.

Responsibilities

• Assist the Security Manager in overseeing daily security operations.
• Plan and deploy security officers to ensure smooth operations.
• Lead and conduct training for Security Officers.
• Operate CCTV and manage FCC security systems.
• Enforce house rules and report breaches to authorities promptly.
• Attend to guests' feedback in a timely and professional manner.
• Conduct initial investigations at incident scenes and submit reports.
• Render assistance in emergencies and investigations such as fires or first aid.
• Perform clocking patrols to monitor security and prevent breaches.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem solving

Education

Secondary education

Tools

Computer literacy

Job description

Job Responsibilities

• Assists the Security Manager / Assistant Security Manager in overseeing the daily operations of the Security department.
• Plans and deploys security officers to ensure smooth daily security operations.
• Leads and conducts training for the team of Security Officers.
• Manages the FCC and operates various security systems in the FCC.
• Operate the Closed-Circuit Television (CCTV) system.
• Accountable for preventive and corrective maintenance of security equipment.
• Enforces all house rules set by the Management and ensures all breaches of laws are reported to the relevant authorities promptly.
• Attends to guests’ feedback in a timely and professional manner.
• Renders assistance in emergencies and investigations such as fires, fights, First Aid.
• Implement the prescribed emergency plan in case of emergency
• Conducts initial investigations at incident scenes and submit incident report.
• Manages and resolves verbal or physical conflicts.
• Performs Witness and Bank Escort duties in the absence of the Security Officer.
• Clocking patrol in hotel premise to monitor and prevent intrusion, damage, hazards and breaches of security.
• Handles other security duties as and when assigned by Assistant Manager / Security Manager.

Requirements

• Secondary 4 and above or equivalent.
• Minimum 2 years of relevant experience in security operation.
• Possesses Security Supervisor license.
• Proficient in computer literacy skills/applications.
• Exhibit strong communication and interpersonal skills to interact with guests and team members
• Apply excellent problem-solving skills to address security issues promptly
• Ability to work independently and collaboratively within a team environment