Senior SAP S/4HANA Application Support Lead

Accenture PLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Accenture Singapore is seeking an Application Support Lead to manage enterprise applications with a focus on SAP S/4HANA Finance or Procurement/Inventory. You will coordinate incident management, guide a cross‑functional team, and drive service quality and stability across platforms.

Responsibilities include incident triage, escalation, reporting, and knowledge transfer, while collaborating with business and IT colleagues to implement preventive measures and continuous improvements.

Qualifications

• Experience in application support, production support, or application management.
• Strong functional experience in SAP Finance or SAP Procurement/Inventory.
• Experience supporting SAP S/4HANA applications in a production environment.
• Strong knowledge of incident management, problem management, defect resolution, and IT troubleshooting.
• Experience coordinating support activities across functional and technical teams.
• Strong stakeholder communication skills, including experience preparing and presenting service status reports.

Responsibilities

• Lead day-to-day application support, including incident triage, assignment, resolution, escalation, and defect management.
• Support applications including SAP S/4HANA, SAP VIM, Jedox, and Nintex.
• Analyze and troubleshoot complex application issues to maintain system stability and performance.
• Coordinate with functional, technical, and cross-functional teams to resolve incidents within agreed service levels.
• Monitor application health, identify recurring issues, and recommend preventive or process improvements.
• Prepare weekly service reports covering incidents, risks, trends, and key support activities, and present updates to stakeholders.
• Document resolutions, known issues, and support procedures to strengthen team knowledge and operational efficiency.
• Provide functional guidance and coordinate team activities to ensure effective support delivery.

Skills

Incident management

Problem solving

Stakeholder communication

Cross-functional collaboration

Production support

Tools

SAP S/4HANA

SAP VIM

Jedox

Nintex

Job description

Accenture Singapore is seeking an Application Support Lead to manage enterprise applications with a focus on SAP S/4HANA Finance or Procurement/Inventory. You will coordinate incident management, guide a cross‑functional team, and drive service quality and stability across platforms.

Responsibilities include incident triage, escalation, reporting, and knowledge transfer, while collaborating with business and IT colleagues to implement preventive measures and continuous improvements.