Senior Sales Support Lead: End-to-End Orders

Corestaff Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Corestaff Pte Ltd, a Singapore-based provider of business solutions, seeks an experienced Senior Sales Support Executive to manage end-to-end customer orders and to support daily coordination of the Sales Support team.

The role requires diploma/degree in Business, Supply Chain, Logistics or related fields, plus relevant experience in customer service, order management, or sales support, and prior team leadership responsibilities. ERP systems experience is essential.

Qualifications

• Diploma/degree in Business, Supply Chain, Logistics or related disciplines.
• Experience in Customer Service, Order Management or Sales Support.
• Prior team-leading experience in Customer Service, Sales Support or Order Management.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.
• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.
• Monitor team performance, prepare reports and implement process improvements.
• Maintain good relationships with customers and internal stakeholders.

Job description

Corestaff Pte Ltd, a Singapore-based provider of business solutions, seeks an experienced Senior Sales Support Executive to manage end-to-end customer orders and to support daily coordination of the Sales Support team.

The role requires diploma/degree in Business, Supply Chain, Logistics or related fields, plus relevant experience in customer service, order management, or sales support, and prior team leadership responsibilities. ERP systems experience is essential.