Senior Retail Learning Manager , South Asia

LVMH Fashion (S) Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Louis Vuitton in Singapore seeks a leader to shape the regional retail learning strategy. You will deliver clienteling, performance coaching, and product and retail excellence programs across 9 markets, driving the region's leadership in luxury.

You will partner with Global Retail Academy and country teams to contextualize global projects, align stakeholders, and create a unified learning ecosystem that elevates customer experience and business results.

Responsibilities

• Create shared vision of retail learning across the region, aligning programs at regional and country levels to deliver business objectives
• Be a partner to Global Retail Academy—contextualize global projects and implement them across the region through our learning community
• Align and excite learning community regarding global and regional initiatives
• Build the concept of 'Louis Campus' and deliver programs with excellence and creativity that Louis Vuitton is known for
• Closely partner diverse stakeholders to ensure buy-in and fit with business, region, and global perspectives

Job description

Position

Louis Vuitton represents lifestyle, culture, and a positive state of mind. We intend to further strengthen Louis Vuitton's leadership in luxury by deepening our desirability as a brand.

You will lead the retail learning strategy and deliver clienteling, performance coaching, product and retail excellence programs for the region, playing a pivotal role in achieving our dream. The region comprises 9 diverse markets across South Asia (including major markets such as Singapore & Thailand, Australia/New Zealand and India).

Job responsibilities

• Create shared vision of retail learning across the region, by aligning programs at the regional and country levels, and having a view of how they all come together to deliver business objectives
• Be a partner to Global Retail Academy - in positioning region's needs, contextualizing global projects, and implementing them across the region through our learning community (Learning Managers & Field Coach Trainers)
• Align and excite learning community regarding global and regional initiatives
• Build the concept of 'Louis Campus' and deliver programs with excellence & creativity that Louis Vuitton is known for
• Closely partner diverse stakeholders such as country-level stakeholder to ensure buy-in and fit with business, region-level stakeholders to ensure programs embodying 360-degree business perspectives from functions such as Client Development, Merchandising, Human Resources etc., and global-level stakeholders to ensure global alignment

Profile

You would have a successful track record in managing large retail learning programs across the region for a service-related industry such as luxury retail or hospitality. You should have big picture perspective to form a regional strategy, while having strong tactical experience in project management, understanding business needs and occasionally contextualizing content. Ability to align stakeholders and understand business needs is in your blood, with proven abilities in managing/balancing global and regional needs.

Above all, you have the passion and gumption to Dream, Dare, Do.