Senior Reconciliation & AI Automation Lead

OCBC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Industry-leading learning & PD

Job summary

OCBC Bank in Singapore seeks a senior reconciliation specialist to lead end-to-end automation, AI enablement, and governance for SmartStream TLM configurations. You will design, test, and implement matching rules, controls and dashboards while coordinating with Technology, Risk, and Vendor teams.

This 100% in-office role at Tampines focuses on governance, risk management and delivering scalable reconciliation capabilities through data-driven solutions and AI monitoring.

Qualifications

• Degree in Banking, Finance, Business, IT, Data Analytics or related discipline.
• 6+ years of relevant experience in reconciliation, business analysis, system configuration, testing, automation, transformation or AI-enabled operational change within financial services.
• Proven experience delivering reconciliation or operational transformation projects across business, technology and vendor teams, preferably involving SmartStream TLM or equivalent reconciliation platforms.
• Strong experience in requirements gathering and preparation of URS, BRD, FSD, user stories, workflow diagrams, test cases and implementation documentation.
• Ability to challenge the status quo, redesign processes, lead change and implement streamlined workflows with measurable efficiency, control and governance improvements.
• Good understanding of reconciliation processes including GL, Nostro, Cash, Securities.
• Hands-on experience in administration, configuration or enhancement of reconciliation platforms such as SmartStream TLM, Intellimatch, DUCO or similar solutions, including matching rules, pass logic and exception workflows.
• Working knowledge of Power BI, Python, SQL, Power Automate and/or RPA technologies, with the ability to apply data analytics and automation to operational problem solving.
• Experience working with vendors, Technology, Operations, Risk, Compliance, Audit and senior stakeholders.
• Exposure to AI-enabled solutions, model governance, model inventory, model monitoring, continuous model training or AI testing will be an advantage.
• Strong communication, analytical, problem-solving and stakeholder management skills, with the ability to influence cross-functional teams and explain operational requirements clearly to technical and non-technical audiences.
• Self-driven, detail-oriented and adaptable, with the ability to manage multiple priorities, learn new technologies and operate effectively in a fast-paced transformation environment.
• Strong risk and control mindset, with appreciation of documentation, audit artefacts, third-party/vendor oversight and compliance with internal policies.

Responsibilities

• Lead and support end-to-end reconciliation, automation and transformation initiatives from requirement gathering through implementation, rollout and post-production stabilisation.
• Engage business users to understand complete requirements and prepare URS, BRD, FSD, process flows, test plans and implementation documents.
• Configure, maintain and enhance reconciliation workflows, matching rules, pass criteria, exception handling logic, user access controls and operational controls within SmartStream TLM and other reconciliation platforms.
• Review and challenge existing workflows, identify manual touchpoints, control gaps and inefficiencies, and design future-state processes that are scalable, well-controlled and operationally sustainable.
• Embed efficient and scalable controls that support innovation, disciplined risk management, audit traceability and sustainable operational change.
• Manage complex reconciliation initiatives across SmartStream TLM, Intellimatch, DUCO or equivalent platforms, including configuration changes, regression testing, defect management and implementation governance.
• Develop automation, dashboards and analytics using Power BI, Python, SQL, Power Automate and RPA tools such as UiPath, Automation Anywhere or Blue Prism.
• Build operational dashboards and reports covering reconciliation breaks, exceptions, ageing, trends, productivity and risk indicators.
• Liaise with Technology teams and external vendors for solution design, system enhancements, testing, issue resolution, upgrades and implementation delivery.
• Plan and coordinate SIT, UAT, regression testing, parallel runs, production deployment, post-live validation and user readiness activities to ensure controlled implementation and minimal operational disruption.
• Support the implementation, maintenance and continuous enhancement of AI model capabilities within TLM, including model inventory, training data review, continuous model retraining, monitoring, documentation, traceability and auditability across the model lifecycle.
• Perform and coordinate AI model testing, validation support, monitoring, periodic review, performance assessment, issue tracking and remediation follow-up in line with applicable governance requirements.
• Collaborate with AI model development teams, vendors, Risk, Compliance, Model Validation, Audit, Technology and Operations teams to strengthen governance controls, resolve issues and support audit or regulatory enquiries.
• Act as a change advocate within the department by promoting adoption of AI, automation, analytics and future-ready reconciliation practices while supporting knowledge transfer and capability building across the team.

Skills

SmartStream TLM

Power BI

Python

SQL

Automation

AI enablement

Stakeholder management

Education

Degree in Banking/Finance/IT

Data Analytics

Tools

Intellimatch

DUCO

UiPath

Automation Anywhere

Blue Prism

Microsoft Excel

Job description

OCBC Bank in Singapore seeks a senior reconciliation specialist to lead end-to-end automation, AI enablement, and governance for SmartStream TLM configurations. You will design, test, and implement matching rules, controls and dashboards while coordinating with Technology, Risk, and Vendor teams.

This 100% in-office role at Tampines focuses on governance, risk management and delivering scalable reconciliation capabilities through data-driven solutions and AI monitoring.