Senior Quality Improvement & Training Lead

Tan Tock Seng Hospital; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Tan Tock Seng Hospital seeks a dynamic Senior Assistant Manager, Training & Quality Improvement to strengthen organisational capability in quality improvement, patient safety and continuous learning. You will work with clinical and operational teams to translate priorities into practical improvements that deliver meaningful, sustainable outcomes.

Responsibilities include building QI training, coaching improvement projects, applying QI tools, analyzing data, and developing dashboards and learning

Qualifications

• 5+ years of relevant experience in quality improvement, healthcare, operations or training.
• Facilitation of quality improvement projects and/or training delivery.
• Knowledge of quality improvement methodologies is advantageous.
• Healthcare experience is advantageous.

Responsibilities

• Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement and patient safety.
• Facilitate and coach quality improvement projects across departments, supporting root-cause analysis and measurement of outcomes.
• Apply QI tools and methods such as PDSA, FMEA and other improvement techniques.
• Partner with Heads of Department and frontline teams to identify opportunities to improve quality and patient safety.
• Analyse quality and performance data to identify trends and translate insights into recommendations.
• Develop training resources, QI toolkits, dashboards and related materials.
• Support culture of learning, safety and continuous improvement across the organisation.

Skills

Project management

Stakeholder engagement

Data analysis

Interpersonal communication

Decision making

QI certification

Education

Degree in Healthcare/Life Sciences/Engineering/Communications

Job description

Tan Tock Seng Hospital seeks a dynamic Senior Assistant Manager, Training & Quality Improvement to strengthen organisational capability in quality improvement, patient safety and continuous learning. You will work with clinical and operational teams to translate priorities into practical improvements that deliver meaningful, sustainable outcomes.

Responsibilities include building QI training, coaching improvement projects, applying QI tools, analyzing data, and developing dashboards and learning