Senior Project Manager | Japanese speaker

Deel; Singapore; On-site; SGD 152,000 - 228,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible office membership (IWG)

Job summary

Deel is seeking a seasoned professional to lead end-to-end implementation projects for enterprise clients. You will manage senior client relationships, own a portfolio of strategic accounts, and tailor delivery approaches to meet each client’s unique needs.

You will collaborate across Product, Engineering, and Operations to influence roadmaps and drive successful onboarding, ensuring milestones are met in a fast-paced environment. This role offers stock-based rewards and flexible working options.

Qualifications

• Fluent in Japanese and English.
• 3+ years in an implementation role for a B2B SaaS product (HR, Payroll, Finance).
• Strong ability to manage multiple enterprise projects and stakeholder relationships.

Responsibilities

• Lead end-to-end implementation projects for complex, high-value enterprise clients.
• Own a portfolio of strategic accounts with onboarding requirements and drive plans, milestones and deliverables.
• Tailor the project approach to each client’s context while ensuring timelines and success metrics.
• Identify and mitigate onboarding risks, escalating issues to leadership as needed.
• Contribute to product and operations feedback to influence roadmaps.
• Help improve processes and playbooks for scalable delivery.

Skills

Japanese

English

Job description

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

Summary

In this role you will lead end-to-end implementation projects for complex, high‑value clients, managing senior client relationships and driving project delivery within the enterprise segment. You will own a portfolio of strategic accounts, exercise professional judgement to tailor your approach to each client’s needs, and collaborate cross‑functionally to influence product and operational outcomes.

Responsibilities

• Leading end-to-end implementation projects for complex, high-value clients, including senior client relationship management, project governance, steering committee facilitation, and stakeholder communications.
• Owning a portfolio of strategic accounts with sophisticated onboarding requirements in the enterprise segment, driving project plans, milestones, and deliverables.
• Tailoring the project approach to each client’s context, exercising professional judgment to meet client-specific requirements.
• Proactively identifying, assessing, and mitigating risks that could impact onboarding timelines, scope, or client satisfaction, and escalating critical issues to leadership as needed.
• Synthesizing product and operational feedback, and partnering with Product, Engineering, and Operations teams to influence the roadmap.
• Contributing to process and playbook improvements.

Qualifications

• Fluent level of Japanese and English
• 3+ years in an implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Driven, quick‑thinking, and thrive in a fast‑paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don’t ask about salary history. Offers are based on the role and what you bring to it.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we’re an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilize Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT