Senior Programme Head, Digital Engagement & Adoption / SG Digital Office

sggovterp; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sggovterp is seeking a Senior Manager to lead the Digital Readiness Group's programmes, shaping strategy and scalable models that build digital skills and adoption across communities in Singapore. You will translate policy priorities into concrete delivery plans and manage partnerships with community organisations and public agencies.

You will oversee programme delivery, performance measurement and continuous improvement, while mentoring the team to build capability and impact across

Qualifications

• 10–15 years of experience in programme development, management, community engagement or related fields.
• Experience designing and scaling community-based or public-facing programmes for diverse populations.
• Proven ability to develop and manage multi-stakeholder partnerships including community organisations and public agencies.
• Strong strategic thinking and ability to translate policy priorities and community needs into practical plans.
• Strong project, organisational, stakeholder management, communication and negotiation skills.
• Experience establishing performance measures and using data and feedback for improvements.

Responsibilities

• Lead development of strategy and scalable programme models to strengthen digital skills, participation, and adoption.
• Translate policy priorities and community needs into clear programme objectives, service models and delivery plans.
• Design programmes with partners to ensure relevance, accessibility and alignment with IMDA objectives.
• Identify opportunities to pilot, enhance and scale initiatives across communities and channels.
• Oversee governance, processes and feedback mechanisms to support delivery and accountability.
• Represent IMDA in engagements and provide strategic advice on programme development and partnerships.

Skills

Programme development experience

Community engagement

Partnership development

Stakeholder management

Strategic thinking

Policy translation

Job description

What the role is

This role is pegged at the Senior Manager level and sits with the Digital Readiness (DR) Group, which is building an inclusive digital society where all Singaporeans are able to use digital technology actively, responsibly and confidently. DR's programmes engage individuals, schools, and communities across all ages to provide Singaporeans with access to devices, digital skills and opportunities to explore emerging technologies that will enrich their daily lives.

What you will be working on

Responsibilities

• Programme Strategy, Design & Development
  Lead the development of strategies and scalable programme models that strengthen digital skills, confidence, participation, and sustained adoption among target communities.
  Translate policy priorities, community needs, research, and operational insights into clear programme objectives, service models, delivery plans, and performance measures.
  Design and refine programmes with internal teams, community partners, and other stakeholders to ensure relevance, accessibility, and alignment with IMDA's objectives.
  Identify opportunities to pilot, enhance, and scale initiatives across communities and delivery channels.
• Community Partnership Development & Management
  Develop and execute partnership strategies to expand and strengthen IMDA's network of community partners.
  Acquire new partners, renew and deepen existing partnerships, and establish clear shared outcomes, roles, commitments, and delivery arrangements.
  Build trusted relationships with GROs, GRLs, 3Ps and other stakeholders to secure their sustained participation and support.
  Serve as a key account lead for strategic partners, addressing issues, aligning expectations, and identifying opportunities for collaboration and growth.
• Programme Delivery & Stakeholder Coordination
  Oversee programme planning, mobilisation, implementation, and scaling in partnership with internal teams and community stakeholders.
  Ensure programmes are delivered effectively, meet the needs of target groups, and achieve intended digital inclusion and adoption outcomes.
  Coordinate partners, community leaders, volunteers, and delivery teams to ensure readiness, quality, timely execution, and effective issue resolution.
  Establish governance, operating processes, and feedback mechanisms to support consistent delivery and accountability.
• Performance, Evaluation & Continuous Improvement
  Establish and monitor programme and partnership performance indicators, including reach, engagement, adoption, service quality, stakeholder satisfaction, and impact.
  Use quantitative data, community feedback, and operational insights to evaluate effectiveness, identify gaps, and recommend improvements.
  Provide timely management reporting on progress, risks, outcomes, and corrective actions.
  Apply evaluation findings and lessons learned to improve programme design, delivery models, partnership approaches, and resource allocation.
• Leadership & Capability Building
  Lead, mentor, and develop the team, setting clear priorities, responsibilities, performance expectations, and development plans.
  Build the capabilities of staff, partners, and delivery stakeholders through appropriate tools, guidance, training, and knowledge sharing.
  Foster a collaborative, accountable, and high-performing culture focused on community impact and operational excellence.
  Represent IMDA at relevant engagements and provide strategic advice on programme development and community partnership matters.

What we are looking for

Requirements

• 10-15 years of relevant experience in programme development, programme management, community engagement, partnership development or related fields.
• Demonstrated experience designing, delivering, and scaling community-based or public-facing programmes for diverse population groups.
• Proven ability to develop and manage multi-stakeholder partnerships, including experience working with community organisations, grassroots leaders, public agencies, or similar stakeholders.
• Strong strategic thinking and the ability to translate policy priorities and community needs into practical programme and partnership plans.
• Strong project, organisational, stakeholder management, communication, and negotiation skills, with the ability to manage multiple priorities and resolve complex issues.
• Experience in establishing performance measures and using data, feedback, and