Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

TikTok; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok Local Services in Singapore is seeking a Product Operations Lead to govern and optimize the external and internal platforms, including moderation, enforcement, and creator/merchant centers.

You will build global operations systems, establish data-driven monitoring, and collaborate with product, R&D, and global teams to deliver scalable solutions that improve penetration and satisfaction across markets.

Qualifications

• Bachelor’s degree with 5+ years in product operation.
• Spoken and written fluency in English.
• Experience in local service/e-commerce operation is preferred.
• Strong PM and cross-functional collaboration skills.
• Good communication, empathy, and patience.

Responsibilities

• Oversee governance and experience product operations for internal and external platforms.
• Plan and build the global operations system for governance products.
• Establish monitoring indices, data-driven GTM processes, and improve satisfaction.
• Coordinate product, R&D, and global operations to resolve issues and enhance capabilities.

Skills

Project management

Cross-functional collaboration

Communication

Empathy and patience

Education

Bachelor's degree in relevant field

Job description

Responsibilities

Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Job Description

1. Responsible for TikTok Local Service governance & experience product operations, including internal moderation system, enforcement platform, analysis platform, as well as external merchant and creator violation center, appeal center, service center, etc.
2. Responsible for planning and building the overall operations system of the governance product, and building a globalization Product Operations team;
3. Establish monitoring index system, data-driven, sort out GTM system and process, improve product penetration rate and satisfaction
4. Build a collaborative system for product, R&D, and global operations teams, converge and filter product issues reported by operations, merchants, and creators, output effective solutions, and enhance product capabilities

Qualifications

Minimum Qualifications

• Bachelor‘s degree with minimally 5 or more years of experience in product operation
• Spoken and written fluency in English

Preferred Qualifications

• Experience within local service/e-commerce industry related operation/product operation experience is preferred
• Strong project management and cross-functional team collaboration is preferred
• Good communication and coordination skills, empathy, and patience

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.